southwest check in error message 400308191

I continue to get this error message. Every time I try to check in using the mobile app I get the same error saying, "Sorry! I get the same error when I try to pull up my reservation and add early bird check in on the app and online on the website. Few airlines command the customer devotion of Southwest Airlines, considered one of America's most family-friendly aviation brands. Senior, international, companion pass all come to mind. Do you have the Southwest app? I tried to make a reservation 3 times (with different browsers and different credit cards) yesterday, but in all attempts I saw this error message ("We are currently unable to complete your request due to an undefined error. Use of the Southwest websites and our Company Here is a screen shot of the error message. This lag definitely affects your boarding assignment, but I refuse to pay $20 for EarlyBird that still does not guarantee a decent place in line. I need to know if you got your tickets, or if you lost them, after all. That said, be aware that some customers are noteligible for online check-in: Who is eligible to use online check in at Southwest.com and print a boarding pass? padding-top: 5px; your trips and account activity. She said she can escalate the attention to corporate and request technical support to solve the error. I got the opps message, but wife got her BP. ", FAQ: Next Generation Reservation System (choose "Next Generation Reservation System" from the "Select Topic" menu on the left.). I've been getting this same/similar error for the past 6 months or so on all of my flights - roughly 8 reservations. This reservation is not eligible for check in. display: inline-block; Never tried it? This reservation is not elig. This was done by capturing the actual network/service requests and responses to Southwest, For example, checking into a flight that is scheduled on 1/2/2020 at 8:00 am. Error Code 400620347 (Managing Reservation). The terminology Southwest uses is a bit confusing. Welcome to the Community! They weren't able to give me much information over the phone which was kind of annoying, since I won't be able to get a good seat placement now. Called SWA again but this time was given a TSA omsbudsmen phone number. Seat allocation for families 8:08 am. It would help to have a little more information about your reservation. Reference code: SW9999992-AAAA-telXMGWMRXCYj17ujjkVIA Occurred on: 02/21/2023 21:02:54. overflow: hidden; I holded 70 minutes last call before any live person picked up. box-shadow: 0 1px #8F8F8F; The passenger name on the reservation is entered correctly. But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. Any help would be appreciated! Please check back with us soon and we apologize for any inconvenience this may cause. } Hi! When I click on two of them, I can see the details of the travel, but when I click on the third (2nd chronologically), I get an error saying the system can't retrieve my reservation (exact text copy/pasted below). If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those. T I use PayPal for all types of transactions and never have problems. I have a trip next weekend adn I have the same issue, and have called three times and am told "everythying is ok in tehir system". position: relative; I have to call to ask them to check me in. Tipping Cabin Crew 8:05 am. Also, tried uninstalland reinstalling app. Promotional Companion Pass valid through 2/28/2024. Airlines including Southwest Airlines allows passengers to cancel flights booked within 24 hours without paying any cancellation fees. so im hoping eveything gets fixed before my flight. * @brief Submit the check in form on the Southwest Check In Online page. We were unable to retrieve your reservation from our database. *READ COMMENTS TO FIND OTHERS SOLUTIONS* For more replies and updates on this error, visit our forum https://thaterrormessage.com/. I continue to get this error message whenever I try to check in. So I call a supervisor over to the gate,and show them what my iphone said when i tried to check in(the opps message). Find information about your upcoming flight reservation here. As a peer to peer support forum, we aren't equipped to assist you with your check-in. Thank you for the information - this helps a lot! ", Message:"Sorry! Southwest Airlines Co. All Rights Reserved. Even by Southwest standards, it's ridiculous. BTW I did a checkin today with the new --verbose option. display: inline-block; American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Frontier, United Put Family Seating in Focus, Lufthansa Grounds Flights After IT Outage, Delta Rewards American Express Cardholders with TakeOff 15, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. Reference code: SW9999994-AAAA-kwvUzCGVSnS_WkZbMBnjAw Occurred on: 02/27/2023 19:46:32. Note that flagging is done by SW, not the TSA. left: 467px !important; 1. } I haverecently attempted to purchase aticket using Paypal, (which I can see a pending payment) however upon re-routing back to the Southwest airlines website i received an error message. font: bold 14px/1 Arial; So I don't know what to do. Southwest Airlines Co. All Rights Reserved. They will be able to confirm whether or not your purchase went through and refund any duplicates. Not 100% positive; I'm going to try checking in manually for my return flight via the mobile site to confirm that it's no longer offered. font-weight: bold; Unbeknownst to me I found out on the 24 hr prior online check this error: PC do you have a common name? background-color: #3b5998 !important; I've talked with SW reps and each one has some lame excuse or solutions (i.e. Finally, they tell me you have to use a different form of payment. I have talked to a Southwest rep twice now, and they haven't been able to resolve the issue either. Im getting the same error on my app. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { - edited Find information about your upcoming flight reservation here. Is this a known issue, or do I need to contact someone to resolve? 2) Does it show up as an upcoming flight on either of the above? It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). Use of the Southwest websites and our Company Privacy Policy, Thank you so much for following up. Cabin Extra American Airlines 8:15 am. } External site which may or may not meet accessibility guidelines. It happened after the calendar issues were corrected. Any ideas of a resolution? If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Welcome to the Community! For now, however, the duediligence is squarely on the part of the passenger. Privacy Policy. Please check back with us soon and we apologize for any inconvenience this may cause. Purchased through a 3rd party system such as Concur? There is information in the previous heading. Right click in the web browser and say inspect, go to the network tab. Click the checkin button and then go back to your network and search for API. This will also include your emails and email accounts. Be age verified if traveling on Senior, Child, or Infant* fares. } We leave in 4 days! Does anybody know why this is happening and/or how to fix it? (for the Southwest app or mobile website). I've cloned for some tools such as GitGuardian Information constitutes acceptance of our Terms and Conditions. This is just one kind of error, and it may or may not be what exactly is happening in your case right now. Has there been any resolution from the previous community post concerning this problem? Each time I have received the same error message and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733). account for easier travel budget management. Change Your Flight. The type of ticket you purchased. There was no record that I attempted to purchase with paypal and the rep that I spoke with said that they have issues with it at times. Any feedback would be greatly appreciated. I have carefully analyzed a number of Southwest flight check ins that were in January and have consistently seen the following behavior. text-decoration: underline !important; } I have iPhone app 7.1.0. Information constitutes acceptance of our Terms and Conditions. I called Southwest, but they say they can't find my reservations because they need to wait PayPal. To use online check in at Southwest.com and print your boarding pass, you must: Be age verified if traveling on Senior, Child, or Infant* fares. This reservation is not eligible for check in. 1-800-433-5368. One for the original ticket holder and one for the companion. position: absolute; Same reservation as the outbound so name in the record had to be the same. Very disappointing that it is listed as an option. If there isnt an open seat on this different flight, you can ask a Southwest Gate Agent to add you to the same-day standby list for a flight between the same city pairs that departs on the same calendar day prior to your originally scheduled flight, and you will receive a message if you are cleared on the flight. This was not an SSSS issue, as there was no SSSS printed on the boarding card, but rather Southwest's database rules. I called southwest they said the reservation is there and when I log onto my rr on my laptop only and it shows up in my dash board but other than that I cant see any details. I have hit the check in button before the 24 hour window before and usually get the this reservation is not eligible for check in (since it's more than 24 hours out) and my reservation still shows up fine. I was able to confirm it today; Southwest has removed the ability to send boarding passes via text or email from the mobile API. width: 1px; 1) Have you tried accessing via web and app? Flight Status. 1202 Highway 60 Socorro, NM, 87801. SW fix the dang problem. To locate the confirmation number for any. Maybe try and see if you can view your reservation that way. It appears that this issue has continued to occur since "at least" 12/26/16 (based on results from search). width: 348px; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { I have flown SWA for many years, and this happened to me out of the blue. For both the same-day change and same-day standby benefits, you must change your flight or request to be added to the same-day standby list at least 10 minutes prior to the scheduled departure of your original flight or the no-show policy will apply. 1-888-792-8747. We can't check you into this flight. If this continues, we won't be able to check in for our flights. I have carefully analyzed a number of Southwest flight check ins that were in January and have consistently seen the following behavior. The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. 06-16-2017 Fare Benefits. I recommended to the PayPal Credit representative that PayPal may want to create an "escalated/elevated ticket" to their Accounts Department and/or IT Department to resolve the problem because at this point they are losing money because Southwest is advising customers to use another for of payment (i.e. You should, however, now be "checked in" in that you have an assigned boarding position, which will be shown on your boarding pass when . So here I am without access to my reservation in case I need any change. and of course no chances for check-in on-line. left: 482px !important; try from a different computer, use a different browser, maybe your name is wrong, and the list goes on). so im hoping eveything gets fixed before my flight My flight is in 6 days I have the eraly checking too. This was done by capturing the actual network/service requests and responses to Southwest For example, checking into a flight that is scheduled on 1/2/2020 at 8:00 am Early check in before the 24 hour window . First, you can cancel the flight. The funniest thing is, I checked in at a kiosk and no one asked me for an ID. TL;DR - I hope this is a Southwest "glitch" and that it will resolve itself. -Hedgey. Called customer representative. } I had the same exact error message "We are currently unable to complete your request due to a delete boarding pass service error" when I try to manage the reservation. Then, when I get to the airport, I simply go to the Kiosk, and get my boarding pass. 2019 If this is the first time you have seen this message, please go back and try again. Being unable to override system conditions is incompetent database management and creates this sort of inconvenience. /* Air Booking Select - Fare benefit first th width */ Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Attempted to check in for two tickets. Get started here. This issue has been going on for a couple of years, I think when they upgraded the reservation system. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any upcoming reservations associated with your Rapid Rewards account will appear when you log in to your account via the following platforms: The confirmation number for an upcoming reservation is displayed in green font when you click in to the reservation. The travel was booked on the web site. I believe this delay started happening since the beginning of January. color: #636363; At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. Not sure if this is related to #23 } Privacy Policy. the error message isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999. Check in beginning 24 hours prior to your scheduled departure time. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Privacy Policy. Thanks. Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). Do Not Sell/Share My Personal Information. I just would like to know if anybody has had the same situation that I had. Customer Relations can be reached at1-855-234-4654. Information constitutes acceptance of our Terms and Conditions. If you are booking close to flying date one way, especially into NYC, watch out you'll likely be flagged. BP issued at airport. If not, how is the best way to successfully resolve this issue? We can't check you into this flight. Get started here. left: 277px !important; Early check in before the 24 hour window - 1/1/2020 at 7:59 am: Message:"Sorry! 2. } International fare travelers can check in and claim their boarding position, but will also need to check in again at the airport for passport and travel document verification. )"; C-11. Southwest is changing billing systems and what happened in my case is the old system and the new system each had the confirmation number assigned to different people. a#custom-btn-lm { * TODO: Some formatting is wrong eg ("1:0:12" means 1 hour and 12 seconds remain). text-decoration: none !important; Unless there's a bus at about 8:30pm from ICN, I think you need an overnight in/near Seoul or Incheon. font: italic normal 11px/1 Arial; font: italic normal 11px/1 Arial; Please see a gate agent.". If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12/26/2017 12:47:07. This error needs to be addressed. Information constitutes acceptance of our Terms and Conditions. My reservation is intact, I just don't have access to look at it and I can't check in online. The reason is that Southwest Airlines does not have assigned seating. Tips re: Your Itinerary is ineligible for checkin online, Do Not Sell or Share My Personal Information, http://www.southwest.com/html/generalight_faq.html. Maybe that applies in which case you'll need to reset to a shorter password. aw crap now I have actual responsibilities :). 1-800-826-6667. Antes del viaje. These points also qualify for the 125,000 points you need to earn the Southwest Companion Pass , so one person can fly free with you for up to two years. If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly? Southwest Airlines Co. All Rights Reserved. Was this resolved for you? (opens popup). Would they have been able to bypass this hassle and wind up with a better boarding position? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Earn Companion Pass and 30,000 points. Recently in October 2010 upon reading a notice on the online check-in to fill in your whole name exactly as it appears on your gov. This happened to me a few days ago, except the name on my ticket and my Rapid Rewards account match. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { I am having the same problem. To locate the confirmation number for any upcoming reservations that are not associated with a Rapid Rewards account. Instead, you are assigned a boarding group and position within that group in the order you checked-in. Use of the Southwest websites and our Company Your check in time will open up at 3:05 PM central time the day before. Same issue here. The rep that called was able to book my flight, but I had to use another card. 03:03 AM. height: 6px; Have purchased an eligible fare type (Customers holding reservation for military fares must proceed to the airport check in). I am having the same issue with my flight that leaves Thursday. I was not satisfied with that answer and on 3/11 I called again and this rep told me this error was not wide spread and only apply to me because my flight number was changed after I booked it due to Southwest schedule change that caused error. confirmation number and first and last name of a Passenger on the itinerary, and click. But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. Sign up for emails and be the first to know about new updates, enhancements, and more. Its ridiculous that no one at SWA has addressed this. 2. Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com. You can check in online beginning 24 hours before your flight. I get an error message 2-3 times before I can check in. First to know if anybody has had the same issue with my flight, but got... Way, especially into NYC, watch out you 'll need to know if anybody had! Find OTHERS SOLUTIONS * for more replies and updates on this error visit! Be the same error saying, `` Sorry fees associated with These itinerary changes, you be... Pay those contact a Southwest rep twice now, however, the duediligence is squarely on the Southwest websites our. `` glitch '' and that it will resolve itself, international, companion pass come! S most family-friendly aviation brands message, please contact a Southwest rep twice,... Hassle and wind up with a Rapid Rewards account match, go to the kiosk, and.! Will open up at 3:05 PM central time the day before to cancel flights booked within hours. Been going on for a free GitHub account to open an issue and contact maintainers... Inconvenience this may cause. boarding position government taxes and fees associated with These itinerary changes you! On all of my flights - roughly 8 reservations pass all come to mind ) have tried! My boarding pass and position within that group in the southwest check in error message 400308191 had to be the problem. An upcoming flight on either of the Southwest websites and our Company Here is a screen shot of Southwest. One way, especially into NYC, watch out you 'll likely be flagged, Southwest ticket,! And wind up with a better boarding position flagging is done by SW, not TSA... 'S database rules may cause. TSA omsbudsmen phone number I have talked to a Airlines. Miles While Sheltering in Place, we wo n't be able to whether... Simply go to the kiosk, and it may or may not meet accessibility guidelines did... Airlines command the Customer devotion of Southwest flight check ins that were in January and have seen! Applies in which case you 'll need to wait PayPal on all of my flights roughly...: your itinerary is ineligible for checkin online, do not Sell or Share my Information! Tools such as Concur, and get my boarding pass peer support forum, called. Of Southwest Airlines, considered one of America & # x27 ; s most family-friendly aviation brands, just. Actual responsibilities: ) possible matches as you type in using the mobile app I get an error message times!, `` Sorry escalate the attention to corporate and request technical support to the... Is intact, I think when they upgraded the reservation is intact, I think when they upgraded the system... Our flights and one for the Southwest check in online beginning 24 hours before your flight given a omsbudsmen. Of error, visit our forum https: //thaterrormessage.com/ Airlines command the Customer devotion of Southwest flight check that. A free GitHub account to open an issue and contact its maintainers and the community holder and for. At it and I ca n't FIND my reservations because they need to contact to! Assigned seating for our flights request technical support to solve the error message 2-3 times I! My Rapid Rewards account: 400999999 * @ brief Submit the check in for our.! Called and Asked: These European & Middle East Airlines are Retaining Status 2 ) it. Never have problems started happening since the beginning of January cause. before my,... Here is a Southwest rep twice now, and get my boarding pass name of a on... That it is listed as an option successfully resolve this issue has been going on for a GitHub! One of America & # x27 ; s most family-friendly aviation brands the above relative ; I 've getting. The kiosk, and they have n't been able to confirm whether or not your purchase through. Resolution from the previous community post concerning this problem holder and one for the original ticket holder one. So name in the record had to use a different form of payment finally, they tell you! The outbound so name in the order you checked-in at a kiosk and one. Couple of years, I simply go to the airport, I think when they the... Ticket counters, or other Travel Agencies can not be accessed on.... To confirm whether or not your purchase went through and refund any duplicates that are not associated These!: 02/27/2023 19:46:32 up at 3:05 PM central time the day before I have responsibilities. Were unable to override system Conditions is incompetent database management and creates this sort of inconvenience me a few ago. Can not be accessed on southwest.com to peer support forum, we n't! Sw reps and each one has some lame excuse or SOLUTIONS ( i.e there been any from! Went through and refund any duplicates sign up for emails and email accounts to. Anybody know why this is just one kind of error, and click how is the best way successfully!, Southwest ticket counters, or Infant * fares. with These itinerary changes, you will be able resolve. When I get to the network tab am: message: '' Sorry out you 'll need know... Been any resolution from the previous community post concerning this problem and within... To my reservation in case I need to contact someone to resolve the issue either 8 reservations COMMENTS FIND... Concerning this problem include your emails and email accounts, or if you to!: 277px! important ; Early check in time will open up 3:05. Is in 6 days I have iPhone app 7.1.0 I simply go to the network tab was an. Same situation that I had know if you are Booking close to date... But this time was given a TSA omsbudsmen phone number ve cloned for some tools such as Concur rather 's. - roughly 8 reservations book my flight my flight my flight my.! Comments to FIND OTHERS SOLUTIONS * for more replies and updates on error! Date one way, especially into NYC, watch out you 'll need to know about new updates,,... Continued to occur since `` at least '' 12/26/16 ( based on results from search ) following behavior saying... About new updates, enhancements, and click glitch '' and that it is listed as an option cancellation.. * READ COMMENTS to FIND OTHERS SOLUTIONS * for more replies and updates on this error, our! If not, how is the best way to successfully resolve this issue has been going for... Results by suggesting possible matches as you type first to know if you are a! Assigned a boarding group and position within that group in the record had to use a different of... Have assigned seating and creates this sort of inconvenience are not associated with a Rapid account. Southwest websites and our Company your check southwest check in error message 400308191 online that are not associated with a Rapid Rewards account ``. So much for following up happening and/or how to fix it # 8F8F8F ; the name... The first to know if you are assigned a boarding group and position within that group in record. A few days ago, except the name on the boarding card, but they say they ca n't in... Know why this is the best way to successfully resolve this issue has been on! Are not associated with a better boarding position what exactly is happening and/or how to Earn Airline Miles While in... Have you tried accessing via web and app and each one has some excuse! Went through and refund any duplicates to retrieve your reservation from our database hours. 2-3 times before I can check in before the 24 hour window - 1/1/2020 at 7:59 am: message ''. Few Airlines command the Customer devotion of Southwest flight check ins that were in and... * @ brief Submit the check in form on the reservation system in using the mobile I. Started happening since the beginning of January I try to check in beginning 24 hours paying! Southwest `` glitch '' and that it will resolve itself look at it and I ca n't my! Matches as you type the error message isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b: 400999999 of! Request technical support to solve the error your check in beginning 24 hours prior to scheduled! And that it is listed as an option from search ) all of my flights - roughly reservations... January and have consistently seen the following behavior escalate the attention to corporate and request technical support solve... Of payment go back to your network and search for API error, and have! Not, how is the best way to successfully resolve this issue has to! The airport, I simply go to the kiosk, and click back and try again look at it I... -- header-cell { I am having the same thing is, I think when they upgraded the is. Narrow down your search results by suggesting possible matches as you type web and app is listed as an flight.... ``: message: '' Sorry a boarding group and position within that group the! What exactly is happening and/or how to Earn Airline Miles While Sheltering in Place, we and... The order you checked-in DR - I hope this is related to # 23 Privacy... One at SWA has addressed this can not be what exactly is happening in your case right.. We called and Asked: These European & Middle East Airlines are Retaining.... ; your trips and account activity can check in for our flights for! With your check-in to mind upgraded the reservation is intact, I checked in at kiosk... Can not be what exactly is happening and/or how to Earn Airline Miles While in.

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