The principles below should serve as examples for leaders of how to adapt established tenets of responsible artificial intelligence to the specific context of public services. Participants will choose to participate in the full program either virtually or in-person. These agencies are especially troubled. 115-131. Women are underrepresented in federal leadership positions, making up just 27.3% of the U.S. Congress in 2021 1. and 39% of the Senior Executive Servicethe highest level of our government's career workforcein 2022.. There are statistically significant differences in how many positively framed statements were given to leaders based on their gender, and there were close to statistically significant differences based on a leaders race and ethnicity. Biased tendencies can also affect our professional lives. Building, energizing and maintaining a high-quality workforce is the key to success for any organizationand the federal government is no exception. Conclusion: Building blocks for responsible AI. Federal government websites often end in .gov or .mil. Emily Kalnicky oversees and advances efforts at the Partnership to understand and improve overall program effectiveness and mission achievement through monitoring and evaluation data. (202) 775-9111, Senior Manager, Center for Presidential Transition, Roadmap for Renewing our Federal Government, Best Places to Work in the Federal Government, Outcome of midterms unlikely to improve the Senate confirmation process for executive branch nominees, The importance of chronicling presidential transitions, More than a quarter of ambassador positions are without a Senate-confirmed official, hindering American diplomacy, Looking back at the toughest presidential transition in history, President Bidens Cabinet and Cabinet-level appointments: The first 35 days, The Latest on the Midterm Election Results and What They Could Mean for the Executive Branch, The U.S. If, for example, this service is serving a population that is underbanked, we know that many datasets out there have known gaps around this population, said Taka Ariga, chief data scientist at the Government Accountability Office. Please note that participants will not be permitted to switch between options during the program. The role of public service integrity in supporting democratic government, and the resulting need to respect certain ethical values, is the fundamental concept underlying the concerns about apparent conflict of interest. See also: Partnership for Public Service and Microsoft, Into the Storm, July 9, 2020, 1. Review of Public Personnel Administration 41.2 (2021): 294-318. As in our analysis of men and women leaders, we did not find a statistically significant difference between how diverse groups of employees and white employees scored on our two core values: stewardship of public trust and commitment to public good. A bias is a tendency or prejudice either toward or against something or someone. 20. As noted in our introductory brief, women are underrepresented in the Senior Executive Servicethe highest level of our governments career workforce. Management in Education 32.4 (2018): 152-159. ORGANIZATIONThe Partnership for Public Service is a nonpartisan, nonprofit organization dedicatedSee this and similar jobs on LinkedIn. Washington, DC 20005 These results were statistically significantly higher on all four core competencies and 15 of 20 subcompetencies. The contents of this research brief do not necessarily reflect the views of those with whom we spoke, and the views of participating federal, state and local officials do not necessarily reflect positions or policies of federal, state or local governments or their agencies. As stated in the 1996 report of the Task Force on Public Service Values and Ethics: Footnote 2 "The affirmative action stigma of incompetence: Effects of performance information ambiguity." Read more. Henne, Kathryn. Updates. Furthermore, we recommend that agencies critically examine their approach to performance reviews, as well as their overall recruitment, retention, and promotion policies for racially and ethnically diverse leaders and women. 26. For example, gender stereotypes may reinforce and exacerbate womens access to certain federal leadership positions. 21. The program includes six half-day virtual or in-person sessions presented monthly over the course of six months. 7. 2. In their current form, AI tools are most well-suited for specific tasks that involve clear parametersfor example, identifying whether an X-ray shows a broken bone. 1w. . Figure 4. Learn more, Our Profiles in Public Service podcast shares stories from public servants across government doing incredible workon behalf of our country. The .gov means its official. 17. For more information, contact: Julia Barr [emailprotected] Partnership for Public Service and Accenture Federal Services, "Government for the People: Designing for Equitable and Trusted Customer Experiences," Nov. 16, 2021. The AI Federal Leadership Program is designed for members of the Senior Executive Service/Equivalents and select GS-15s. .usa-footer .container {max-width:1440px!important;} D. Appleton, 1891. Read more. 14. Breslin, Rachel A., Sheela Pandey, and Norma M. Riccucci. If your inquiry is beyond a specific program please call 855-243-8775, or use the contact us button below. This year, the Biden administration has set an ambitious bar for CX, offering a much-needed path forward on equity and access challenges. International Journal of Leadership Studies 3.2 (2008): 142-161. Technical and non-technical leaders each bring important expertise to conversations around responsible AI, but this expertise is sometimes difficult to communicate across different frames of reference. International Journal of Leadership Studies 1.1 (2005): 28-43. Making information easily available can help build trust between agencies and the people they serve, and this is all the more important when customers may not have much familiarity with how these tools operate. The daughter and granddaughter of public servants, she grew up with a deep respect for federal workers and their dedication to working on behalf of the public. Although they highlight many of the same principles, each of these frameworks addresses specific considerations for how to achieve responsible artificial intelligence in a particular contextfor example, in the medical or legal fields. Prepare leaders to incorporate AI technology into their strategies and equip their workforce. Posted 9:17:25 PM. It is also older. This finding reinforces the idea that federal leadersregardless of both gender and racedemonstrate the main ideals needed to make an impact in government. Its important to say, does your organization have the governance structure to methodically bring these perspectives in throughout the [AI] lifecycle, and do they have enough authority in the matter? said the GAOs Ariga. For more than 20 years, we have helped make this . Partnership staff will work with you throughout the AI Federal Leadership Program to ensure that your experience goes smoothly. Forgotten password. Academy of Management Journal 40.3 (1997): 603-625. Psychological science 23.4 (2012): 354-358. World Economic Forum, Global Gender Gap Report 2021. The Partnership for Public Service (PPS) is a nonprofit, nonpartisan organization that works to revitalize the federal government by inspiring a new generation to serve and by transforming the way government works. Public Administration Review 82.3 (2022): 594-597. Technical and non-technical leaders can improve their coordination by recognizing from the beginning that AI tools do not operate independently, but rather as part of a larger context. Liu, Helena. Learn more about these solutions below. The data used in, and outputs of, artificial intelligence models related to public service delivery should be representative of the eligible constituents of a particular public service. "Representative bureaucracy theory and the implicit embrace of whiteness and masculinity." We talked to a subset of agencies that improved their scores or ranking in selected categories in order to identify best practices, new ideas and strategies for success. In our final research brief in the LeadHERship series we will compile and outline a list of lessons learned and recommendations gleaned from our quantitative analysis of the 360 data, as well as the qualitative interviews and focus groups we have conducted. This requires rebuilding and revitalizing our government, and in our roadmap, we have identified four main areas that Congress and the administration need to prioritize: leadership and stewardship, the federal workforce, innovation and technology modernization, and collaboration. Harvard Business Review (2020). The center works with federal agencies, Congress and the White House to help ensure smooth and effective transfers of power. The experts we interviewed highlighted key recommendations for how technical and non-technical leaders can productively collaborate to ensure responsible AI use: Focus on the problem and intended outcomes. Partnership for Public Service. Think about AI in context. The rankings and accompanying data provide a means of holding federal leaders accountable for the health of their organizations, shining the spotlight on agencies that are successfully engaging employees as well as on those that are falling short. While not statistically significant, employees of diverse racial and ethnic backgrounds were also rated higher on the values of commitment to public good and stewardship of public trust, as well as the remaining five subcompetencies of integrity, embracing risk and uncertainty, evidence-based decision making, systems thinking and tech savviness. Artificial intelligence is increasingly part of our livesvoice assistants on our smartphones, chatbots on retail websites and algorithms that suggest the next television show we should watch. Still doesnt have an ambassador in this important capital, Biden lags other presidents in filling top administration roles, The Washington Post and Partnership for Public Service announce the launch of Political Appointee Tracker for Biden-Harris administration. This year's report details key initiatives needed to further build a customer-centric mindset and accountability across every government function. Some have already begun deploying AI tools in their services, while others have not so far adopted AI. These scores are based on data collected through the Public Service Leadership 360 assessment tool. From . Partnerships for Better Public Services. Should you miss any part of a session, we will work with you to provide resources for content missed. "Intersectionality, leadership, and inclusion: How do racially underrepresented women fare in the federal government?." Stier has been married twice. (202) 775-9111. After graduating from Harvard in 1963, Heyman [] AI might be the right solution for an agency looking to answer website visitors simple questions via a chatbot, but might not be an appropriate choice to evaluate the likelihood an applicant will commit benefits fraud. Applications require personal information, responses to short-answer questions and an endorsement from your supervisor. ActionAid International (AAI), Eastern and Southern Africa Small Scale Farmers' Forum (ESAFF), SAfAIDS, and Public Service Accountability Monitor (PSAM) of Rhodes University. Different agencies and levels of government have widely varying experience with using artificial intelligence in public service delivery. The Partnership teams up with federal agencies and other stakeholders to make our government more effective and efficient. Partnership for Public Service and Accenture Federal Services, Government for the People: Designing for Equitable and Trusted Customer Experiences, Nov. 16, 2021. These results demonstrate that Black or African American, Hispanic, Latino or Latinx, Asian American, and additional employees of diverse racial and ethnic backgrounds self-rated more similarly to how they were rated by others compared to their white counterparts on all the models values, competencies and subcompetencies except stewardship of public trust. The Post and Partnership for Public Service, a nonprofit, nonpartisan organization, tracked roughly 700 key executive branch nominations through the confirmation process. For all subsequent analyses conducted for this research brief, we created a diverse race/ethnicity category where we combined all race and ethnicity categories other than white. When examining questions that asked raters to offer constructive feedback about employees in our sample, we discovered that white women received more negatively framed comments than white men and that women of diverse racial and ethnic backgrounds received more negatively framed comments than men of diverse backgrounds. (202) 775-9111, Roadmap for Renewing our Federal Government, Best Places to Work in the Federal Government, Roadmap to Renewing Our Federal Government. (202) 7752756. Read more, Read our op-ed on how Congress can strengthen the nonpartisan civil service. Sy, Thomas, et al. .dol-alert-status-error .alert-status-container {display:inline;font-size:1.4em;color:#e31c3d;} Academy of Management Journal 60.2 (2017): 771-797. The prime responsibilities of the Information Security Manager (ISM) role is to identify, quantify and proactively address security issues and changes in the businesses risk profile. "Equity at the intersection: Public administration and the study of gender." Also, scores on the four key competenciesbecoming self-aware, engaging others, leading change and achieving resultsand 20 subcompetencies. For more than 20 years, we have helped make this . In addition to this list, mentorship is often considered a tool for underrepresented groups to advance in their career. EIN: 06-1540513. 3. Yet, research shows there is bias in property valuations at . Source: WWBI data. Suite 600 Although these agencies represent a small fraction of those that improved, others can apply these successes to create a better employee experience. In the Papa Pounamu work programme, addressing bias means more than just unconscious bias training. [CDATA[/* >*/. Terms of Use Routledge, 2018. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. Initiative for Gender Equity in the Public Sector. Indeed, a 2017 literature review that examined public leadership research demonstrated that only a handful of studies since the mid-2000s have focused on intersectional data. L. Rev. Background The Partnership was founded by Samuel J. Heyman in 2001. 600 14th Street NW The fact that men of diverse racial and ethnic backgrounds in our sample were less likely to be described as intelligent or hardworking than white menand that women of the same group were more likely to be described as warm than menreveals the need to ensure that leaders identify implicit biases in their performance evaluations of others. BCG is a global management consulting . However, while not statistically significant, employees with diverse racial and ethnic backgrounds did self-rate lower on stewardship of public trusteven though diverse employees are scored higher on this value by others. Participants in our interviews and focus groups mentioned this consistently as one additional helpful tool, however, barriers can exist in those mentoring relationships32 and it may not address all the structural inequities that exist. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. Center for Digital Government, IBM and NASCIO, AI Meets the Moment, 2021, 11. Elizabeth Byers contributes to the Partnerships portfolio of government effectiveness research, in particular projects on improving the customer experience with federal services. This program is designed to: The Partnership has extensive experience delivering leadership development programs that support federal employees at all levels. Director for Executive and Team Coaching, Samantha Donaldson Elizabeths favorite public servant is Carla Hayden, the first woman to be appointed Librarian of Congress and a strong advocate for open and equal access to public services. $60,711 to $91,067 Yearly. print and electronic media, electronic assistance tools and ODEP's and the PPS's Web sites) to employers. Retrieved from: www3.weforum.org/docs/WEF_GGGR_2021.pdf. A key facet of responsible AI is understanding when AI is or is not well-suited to address a specific problem. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. (2021). Collaborate with other Alliance participants on employer issues that are identified through the Alliance Program. The adjective intelligent was used statistically significantly less for men of diverse racial and ethnic backgrounds than for any other group. A new partnership between the Texas Appraiser Licensing and Certification Board (TALCB) and the Texas Workforce Commission Civil Rights Division (TWC) benefits Texas consumers who may experience discrimination or bias in their home appraisal.. Federal and state laws prohibit discrimination by appraisers in conducting home appraisals. .usa-footer .grid-container {padding-left: 30px!important;} AI tools use data to learn a task, and they continue to improve at functions such as transferring information from paper into computers, recognizing images, answering questions by quickly finding relevant information in databases or documents, detecting patterns in data, making decisions about simple queries and predicting someones behavior based on past conduct. There are also differences between mentorship and sponsorship in the federal workforce, which we will highlight in a future research brief. Front Row: Assistant Secretary Kathleen Martinez and Max Stier, President & CEO, Partnership for Public Service. In our first brief, we described in detail the differences in how men and women scored on the core values, competencies and subcompetencies of the Public Service Leadership Model based on data collected through the Public Service Leadership 360 assessment tool. Through a partnership with Microsoft and Google, we are creating a cohort of senior leaders across government who are prepared to guide their agencies AI strategy. Hereditary genius. Sign up for our email updates to stay informed about Best Places and other employee engagement news. Building a better government requires a comprehensive approach that tackles numerous challenges simultaneously. The Partnership teams up with federal agencies and other stakeholders to make our government more effective and efficient. Our previous research highlighted differences between how men and women leaders in the federal government scored on the Public Service Leadership Model. 29. (2020). Considering questions such as how will frontline employees interpret model outputs and what are the privacy implications of using this system will help technical and non-technical leaders find concrete points of collaboration and ensure the AI tool is well-integrated into the broader system. Personal life. Promote ODEP-funded technical assistance services, such as the Job Accommodation Network and the Employer Assistance and Resource Network on Disability Inclusion. Program managers may have their heart set on improving their service delivery by incorporating an AI tool that has worked well in other contexts, or data scientists may be eager to implement an innovative prototype, but each group must heed concerns from the other when they arise. The annual Best Places to Work in the Federal Government rankings, produced by the nonprofit, nonpartisan Partnership for Public Service and Boston Consulting Group, measure employee engagement and satisfaction government-wide as well as at individual departments, agencies and subcomponents. To help federal leaders in their roles as public servants, we identified two core values that are uniquely relevant to government: stewardship of public trust and . This finding suggests that gender continues to affect the type of feedback leaders receive, which may hinder leadership development opportunities for women and help explain why they remain underrepresented in certain senior government roleseven while the number of white women in these roles has grown in recent years.3. Government and Public Administration (W20) Research Institutes and/or Public Policy Analysis (W05) IRS filing requirement. .paragraph--type--html-table .ts-cell-content {max-width: 100%;} As stated in our previous brief, the alignment between how employees perceive their own performance and how others perceive it is a strong indicator of career success and advancement. However, these same women are identified as hardworking the most, while men of diverse racial and ethnic backgrounds are identified as hardworking significantly less than any other group. The individuals listed below generously offered their input on how government leaders can apply responsible AI principles to the use of artificial intelligence in public service delivery. While not in the list of top three adjectives, we include warm here for comparison since it has been used in the literature to describe a characteristic that women leaders are more often expected to display than leaders who are men. and Positive numbers indicate how many more times a given adjective was used than expected. "Does diversity-valuing behavior result in diminished performance ratings for non-white and female leaders?." 27. The data provides leaders with a roadmap to better manage our governments most important assetits employees. The program includes six half-day virtual or in-person sessions presented monthly over the course of six months. From increasing efficiency to finding data insights that enhance the customer experience, AI is an invaluable tool for federal leaders to serve the public and transform their agencies. 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