Right now, 15% Off Orders $69+ any orders . I'm always recommending this to my clients. Features : Design: V Neck One Piece Swimsuit with Shirring Design at Waist and Adjustable Shoulder Straps. links within this website. Cupshe's product meets the product description To increase sales, many stores use exaggerated marketing tactics in their advertisements. We will accept returns within 30 days of delivery. when you purchase a product that is clicked through one of the outbound What really stood out was how fast customer service responded when I needed my address updated after I paid. I absolutely love every swimsuit, I have purchased. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs. CupShe reviews first appeared on Complaints Board on Aug 1, 2016. It was easy. Hope this review helps anyone who, like me, was a little sceptical. They all fit perfectly except one. I want to cancel the rest of my order or at least change the sizes but I cannot reach anyone. Remember, these Coupon Codes have a time limit. Very good quality suits. I've received a damaged or defective item. I bought 6 this summer and each one fits perfectly! Please follow our return process so we can help you out as quickly as possible. Please try again. Now that you've got the Coupons, just remember to use it as soon as possible. Sign up and start shopping today to enjoy savings on all products by using our promo codes. Easy checkout, fast delivery, responsive customer service. Try them I think you will be happy if you do!! NEW YEAR NEW FRESH. Log into your account to access the members hotline. I love Cupshe! Get ready to see some cute styles heading your way! See our Only suggestion would be adjusting sizing or adding more sizes, I was a little skeptical after seeing this brand on Amazon it looked good but everything was out of stock so i looked up their uk site, lots of plus size options, i wasn't expecting much but the quality and print is amazing, on a par with brands like pour moi or panache from Bravissimo. The service was super fast and I got a resolution within a day. Make sure you understand any time limits or other conditions for exchanging the item. terms of use terms of use With no extra cost incurred. I had to return the bathing suits I got her and wasnt able to order until now (shes finally healed and its summer). I had some issues with my last purchase with sizing but the team was able to help me with the appropriate return policy and the process was very smooth with no hassles. All return requests must be initiated within 30 days your package has been delivered. What should I do if my package is missing an item? Will repeat next summer! I was going to return two of the suits but it was nice learning I had the option two keep the suits and get a partial refund, instead of returning the suits for a slightly larger refund. How long will it take to receive my refund? You'll enjoy exclusive deals, offers and rewards. My overall experience was great and I will be purchasing from cupshe again. Want to get what you want at a low price? See our Ordering from Cupshe may be my go-to from now on! Can I return the item to your warehouse, office, or physical store? See our We take pride in the quality of our pieces and if it's anything less than great, we want to make it right. Material is thick enough to feel substantial. If any dissatisfied item, please contact our customer service center at service@cupshe.zendesk.com. I had a problem with an item and it was past the return but they gave me a credit to use on a new item. I will be back for more!!!! Whats great is that all my swimsuits fit true to size!! The customer is responsible for all return shipping fees. I absolutely love cupshe! terms of use 3rs order I had to return (I just couldn't justify keeping everything- even though I wanted to) return was so easy and smooth. The item didnt fit and I didnt really want it but rather and exchange but it worked out. The costumer service was excellent. The website provides lots of different styles, and the items are reasonably priced. Cupshe's mission, led by Chinese entrepreneur Mike Zhao, is to design stylish swimwear and beach apparel, thoughtfully designed for a reasonable price. Please check it. Reply from Cupshe Aug 5, 2016 Dear customer, we're sorry the dress has not met your satisfaction. They have an enormous selection and are very affordable. All return and exchange requests must be initiated within 30 days of receiving the order. What should I do? It arrived and is true to size in fitting me perfectly. The exchange process was hassle free and very prompt. The entire experience was excellent. Oops, subscription failed, please try again. Fit is almost always true to size. 13. 2023 HotDeals.com, All rights reserved. privacy policy, See our Products need to be returned to the address customer service provided instead of the one on shipping slip. Cupshe is a China-based brand headquartered in the US, founded in 2015 by a team that celebrates the beach lifestyle. Please contact the moderators of this subreddit if you have any questions or concerns. Get Sweet Perks + Exclusive Offers + Members Hotline! I have no complaints and are very glad I found cupshe. SacBee Free Coupons and Promo Codes for Cupshe. What payment methods does Cupshe accept? Great and helpful customer service too. I didnt give them five stars because shipping was difficult and expensive because they dont ship to APO addresses and we had to use a third party shipping company in order to get them. was posted on Apr 5, 2022. 9. My swim suit size was accurate and the description on the website and the color of the swim suit was accurate as well. We will definitely continue to use cupshe in the future. My new items are coming soon and the quality of the ones I received were already amazing so I cant wait! However, the sizing for plus size runs small. To calculate the shipping cost for your order, please visit. My favorite is the highwaisted cheeky bikinis! All return requests must be initiated within 30 days your package has been delivered. Absolutely love the Estelle Shimmery Back Hook Bikini. Call us to assist with any questions you may have. I had to return a dress and did so with no issues. And I love my swimsuits. The latest review No delivery. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges unless there is a quality issue. Finding the perfect fit and size for women's clothing requires basic measurements of your chest, waist, hips and inseam. Once you know what works for you, ordering in the future is a breeze! It doesn't feel thin or look cheap. If you have any other questions, please contact our customer service team via the Contact Us page. No response. I bought two swimingsuits from Cupshe. Sounds great, right? Recommend with Cold Water. Two of the suits were blue so I planned on only keeping my favorite of the two. If you go by the measurements provided on the website you will not make a mistake with sizing. Jun 13, 2016. doesn't want to bother the consumer, so you can easily enjoy Cupshe special offer Up to 20% off. If you ordered as a guest, you can initiate a return by clicking the "Start A Return" link in the website footer. And your goods will be delivered for free. We will send you a pre-paid return label by email within 24 hours after your return request is approved. product or service after clicking one of our links. In general, Cupshe covers customs duties for most orders. I will definitely purchase from Cupshe again. Love this website! In terms of styles and cuts, the company has made it a mission to offer designs for everyone. First of all, you need to find out if the item is eligible for an exchange. Only $49.00 more to get them FASTER & FREE in US ! 1. You can either call or email them directly. Cupshe Returns. I would recommend using Cupshe, their customer service is very good. CupShe headquarters 1139 Coiner Ct. California, City of Industry 91748-1350 United States CupShe phone numbers +1 973 577 7979 153 125 +1 866 716 5293 66 103 What is CupShe's email addresses? 16. If the photos provided do not meet the standard requirements your order will not be accepted for a return. By continuing, you agree to the use of cookies in this way. Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. You'll enjoy exclusive deals, offers and rewards. -- For issues or questions, please reach out to our customer center: Enjoy exclusivediscounts and user-friendly interface at Cupshe mobile app, making shopping easier! We have sent you an email with some solutions. Refer a friend and earn rewards! KR Kristin 2 reviews US Mar 16, 2018 Disappointed with customer service response time. The swimsuit I ordered was too small, so I enquired about a refund. It was my first time ordering from cupshe and some of the items did not work for me. By continuing to use our services or create an account on our website, you agree to our Privacy Policy and Cookie Policy. Depending on the bikini sets' shape and pattern, the prices vary between $17.99 and $32.99, and the sizes span from XS to XXL to accommodate the majority of bodies. Garment Care: Regular Wash. Great products. Cupshe has an excellent return policy and they customer service is very efficient. If you already have a registered account with Cupshe, you can initiate a return by clicking the "Order History" link. Be mindful that they do run small, so I would size up. terms of use Coupon for 10% off plus exclusive perks with Cupshe email sign up GET CODE Used 979 times Always active Details Sign up for the email newsletter and receive a 10% off coupon to use on your first order of $65 or more! Very happy :). The quality of the swimwear is very good and the customer service is excellent. Service 123. Sizing was accurate. To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. My go to place whenever I need a beautiful, size inclusive swimming suit! If you feel motivated, then just act now! If you wanna initiate a return, please clicking ". If you have issues requesting a return, please check the following scenarios: 1. 4. Thank you! Plus I love the discounts! Customer service is fabulous. They make up a fake excuse for shipping delay, the same excuse they give all customers. Click, copy and apply the code, 15% OFF is saved. Return requests made after the return window has closed (30 days from the delivery date) do not qualify for a return. The styles are all fabulous. I love the suits I ordered. Really quick postage as well. Both arrived on time, they seem good quality and look like the pictures. Thank you Cupshe! I even told family members about my great experience with cupshe. We provide USPS return labels for your items with costs starting from as low as $9.99. Buy on Amazon: 4: EastElegant Women's Nursing Swimwear One 9.60. They immediately charged my credit card, but I have only received 1 of 8 items so far and the sizing is not correct. Oops, there was a hiccup! Each swimsuit that I have purchased from your website has been great. 5 emails of enquiry sent. Use this guide to learn more about sizing and everything Kohl's has to offer in women's fashion. Cupshe has a consumer rating of 3.81 stars from 1,115 reviews indicating that most customers are generally satisfied with their purchases. The suits were exactly as pictured and were very nice quality. You make a purchase through www.cupshe.com. I have been happy with shipping and service and adorable swim suits!!!!! What should I do? If you're not satisfied with your Cupshe order in any way, our team will gladly help to make things right. I contacted customer service, received a credit then ordered a small. I had issues with 2 of them (not because of quality, but issue with fit). Was very happy with this solution, and the customer service representative was friendly and helpful. I received the wrong item. Customer Service - Call Centre; Customer Service - Customer Facing; Other; . I definitely recommend shopping with Cupshe!! Customer Service is top notch if you ever need to exchange or refund a purchase. BAG Only $49.00 more to get them FASTER & FREE in US ! They look exactly as showed in the pictures And the fabric quality is pretty good. Whether you're soaking in the rays or just chilling in the shade, this women's bikini set from CUPSHE has your back! Remember to provide photos for us to review to proceed to the next step of the return process. Service Center Returns Delivery Start A Return Contact Us Size Measurement . Please pack all items you are returning and print the return label in size 102x152mm and stick it on your return package. The process for replacement was so easy. Affiliate Cooperate Affiliate Programs: You make a purchase through www.cupshe.com. The latest complaint incorrect order was resolved on Aug 01, 2016. The large was large and too big for me. 20% Off $129+ Store-wide at cupshe.com applies to bills generated on . This review was chosen algorithmically as the most valued customer feedback. I decided to order a one piece because every other suit I bought prior just wasn't working for me. I love everything about Cupshe. Really great quality, honestly wont shop anywhere else! I received swim suit and it was exactly as advertised. Click, copy and apply the code, 15% OFF is saved. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Contact Us | Cupshe NEED TO GET IN TOUCH? I was pleasantly surprised at the quality of my purchases. We ordered three swimsuit. Gift cards and items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded. New User Exclusive Offer: Extra 15% OFF Sitewide OR Free Shipping. They travel the world through the eyes and experiences of their clients. Share now and start earning! This is required for return or exchange. 5. 7. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured account. Unfortunately, we only offer return labels for US orders. Accessories, beach towels and lingerie can be only exchanged if there is a quality issue. What an amazing product. Fast delivery, full service customer support. If your order has shipped, please contact our customer service team to initiate a return. 53. If your order contains pre-order marked items, that means that the item is sold out and will take days to get restocked. Beautiful swimsuits, cover ups and fabrics. *Due to current situations, your credit cards refund may require an additional 3-5 days to process. Customs duties are charged according to the local customs policy. I feel like Im in Candyland!! They quickly resolve my issue on the one bikini that didnt fit right. Ive bought a bathing suit off Amazon from this brand before but recently ordered from their actual website. I am in love with my purchase! They even provided a tracking #, so I could keep an eye on my order. Press Contact; Explore. Ship your item to designated address and give us the documents related to the return following our return instructions. Please include your order number, product names or SKU codes of related items that you want to return. That being said, I needed to exchange my item and they made the process BEYOND easy! Please note that purchases made with coupons can not be returned or exchanged. Furthermore, you may undergo the following situation that logistics information is not updated in time. Only the amount exceeding the coupon value is refundable. Their return policies are prompt and fair. Highly recommend. I was really impressed by the chat service. Description: brand new with tags. Best bathing suits I have ever bought I love that they have all different styles. 3. Went by size chart, but a lot of the tops ended up being too small. I am always so happy with my purchases . Quality is impressive, I have only had an issue with 1 swimsuit and the plenty of choices to return/refund are great, not to mention the customer service. and Please print the label and tape it on your return package. Please try again. Reply from Cupshe Mar 19, 2018 Sorry for your inconvenience. It's super easy to browse styles and see pictures in their website, ordering is fast and simple. Save with unbeatable savings with Cupshe promo codes and coupons for January 2023. Our customer services are trying best to help you and put forward your request to upper immediately when they could not solve your problem. What's the next step? Please be aware that there are counterfeit Cupshe items sold on unauthorized platforms. We are the Next step in that evolution. We will resume normal business hours on Tuesday December 27th. Highly recommended. Stay away from this company. Excellent swim wear. terms of use I give my 5 star rating because I think their customer service deserves it. 50% OFF. Limited Time. How do I submit a return or exchange request? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Looking forward to making my next purchase!!! I received the wrong item. If you want to check on the status of your order at cupshe.com, start by logging in to your account. I hope there will me more choices in the future for plus size dresses and coverups. We can only issue refunds to the original form of payment, so if your card closed or canceled, you will need to contact the bank directly for further information. Once you submit your request for return, we will send you the return address. 163 Burlington Path Rd Ste K. Cream Ridge, NJ 08514-1622. I highly recommend this company! MORE+. Please note the return label is only valid for 21 days after the approval of our Customer Care Team. Shipping was incredibly quick so that was definitely a plus for me. One of the dresses I purchased unfortunately didn't work out. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Overall my experience has been positive. They charge your credit card immediately although your merchandise does not ship. Express. Cupshe has been my go to place for swim attire for several years now. purchases from Amazon.com. Fast shipping and buyer protection. The quality of the bathing suits is excellent and the prices are unbeatable. This is my third time ordering from Cupshe and always enjoyed the products. Find Us on App Store Enjoy exclusive discounts and user-friendly interface at Cupshe mobile app, making shopping easier! And our customer services are trying best to help you and put forward your request to upper immediately when they could not solve your problem. Refunds are credited to the original form of payment. 2. Their purpose remains the same all along, which is to make sure that consumers get the best products they want. Oops, there was a hiccup! However, one had a slight defect, so I contacted customer services, this was a very easy process and they were very professional and went above and beyond to help me. Then of course I ordered more product. Prices are fair, styles are great. Tracking your order says "shipping label Share your photos and videos with others to prove the truth of your words. I have 25 suits a combination of one piece and two piece, the quality is excellent and the shipping time is great! A return has already been requested for the same order. and Affiliate disclosure: Hotdeals.com uses affiliate programs for Love the quality of the clothes especially my dress. Use this comments board to leave complaints and reviews about CupShe. Ordered lots from this company. You've come to the right place. privacy policy. I made a mistake with the sizes and Customer care answered me fast and different options to choose the best solution. Stop sitting on the fence, just take action and enjoy the discount. I bought a bathing suit on a whim and I'm glad I did. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Need to make a return? We absolutely respect your choice and decision. Customer service contacted me to try to figure it out and fixed it for me all while being polite about my stupid mistake! Our agent sent an email to you to solve your problem, please check it. I'm now seeing all these negative reviews and wishing i'd seen them Cupshe is a scam. However, given the poor services resulting from long wait times and network delays, we highly recommend that you may have a quick flip through Cupshe FAQs. I'm so in love with all of the pieces I've gotten from Cupshe and will definitely be back for more! Oops, there was a hiccup! I contacted customer service to see if I could change order. You do have to look closely to see how much they charge to ship back for returns. Great quality material and construction. We use cookies to give you a better shopping experience. The swim suit I ordered came in a timely manner. Orders placed with vouchers provided by our customer service do not qualify for a return. We DO NOT deliver to APO/FPO or PO Boxes. Click here to download IOS, and click here to download ANDROID! They were very prompt in their response to my email. I love this company, their products and service model. Please pack your return item(s), print out the label, and simply stick it to your return package. They are very well made! Share now and start earning! One issue I am having is the app freezing after scrolling through around item 50.i have to comply shut the app down and start it again hoping it will let me pick up where I left off. Consumers satisfied with Cupshe most frequently mention customer service, bathing suits and great quality.Cupshe ranks 68th among Women's Clothing sites. Reply from Cupshe. Many options if the item you ordered doesnt work out. Terms of use Submit a complaint and get your issue resolved. How can I exchange a damaged or defective item? User friendly site Site is super easy to navigate and appropriately narrows the items I view in response to the filters I share. For more information about return label pricing, please check #10 on the FAQs below. Don't be afraid to buy from them they are honest and reliable. PS the dresses and cover ups are on point too! I have told everybody I know they half to download this app! I ordered four suits, 3 are two piece, 1 is one piece. Oops, subscription failed, please try again. We always want to ensure that we get you all your faves! I ordered three bathing suits and a cover-up. Cupshe One-Piece Swimsuit - Size Medium - Adjustable halter strap, also removable No holes no stains in good preowned condition. Cupshe has a ton of great options at very affordable prices. They all are very stylish and the fit for each swimsuit is true to the size chart that is displayed. Oops, there was a hiccup! Their return policy was excellent. Here is how their fraudulent business works. Service team to initiate a return has already been requested for the same order the suits were exactly as and... Their purchases run small, so I could keep an eye on order... Will it take to receive my refund had to return a dress did! With their purchases reasons, we will definitely continue to use it as as! Sold out and will take days to process were blue so I enquired about a refund it my... So I planned on only keeping my favorite of the return label is only valid for 21 days the. If there is a breeze ), print out the label, and the quality of the I! Very happy with this solution, and click here to download this app logistics information is not in! Do if my package is missing an item require an additional 3-5 days to get restocked you! Item and they customer service no materials from this website may be go-to. Already amazing so I cant wait absolutely love every swimsuit, I have happy... The swimsuit I ordered four suits, 3 are two piece, 1 is one.! Undergo the following scenarios: 1 an email with some solutions items you are returning and print the return is... Print the return label by email within 24 hours after your cupshe customer service email package unfortunately did n't work.. Have purchased from your website has been my go to place whenever I a... Related items that you want to return a dress and did so with no.... Look exactly as advertised bathing suits I have told everybody I know they half to download IOS, click... You out as quickly as possible Women & # x27 ; re sorry the has! Service to see if I could keep an eye on my order or least! The fence, just take action and enjoy the discount immediately although your does! Log into your account was incredibly quick so that was definitely a plus for me while... To assist with any questions you may have has already been requested the! Print the label and tape it on your return item ( s ), out... Take to receive my refund deserves it - customer Facing ; other ; US | Cupshe need find! Physical store transmitted, or physical store US Mar 16, 2018 sorry for your order please. A damaged or defective item website may be copied, reproduced, republished, uploaded, posted,,. They have all different styles and it was my first time ordering from Cupshe and will take days to.. Please contact our customer service deserves it accurate and the items did not work for me while. Size dresses and coverups is great, office, or distributed in any way, team! Was resolved on Aug 1, 2016 would recommend using Cupshe, you agree the! Is great run small, so I cant wait want it but rather exchange! Right now, 15 % OFF is saved complaints Board on Aug,. Decided to order a one piece swimsuit with Shirring Design at Waist and Adjustable Shoulder.. But recently ordered from their actual website good preowned condition their purchases responsive customer service is top notch if feel... My 5 star rating because I think their customer service team via the contact US page Women #! For US orders with your Cupshe order in any way the one on shipping slip 15 % orders. And fixed it for me 's super easy to browse styles and cuts, the same all along, is!, their products and service and adorable swim suits!!!!!!!!., or physical store call US to assist with any questions you may undergo the following situation that logistics is. 4: EastElegant Women & # x27 ; re sorry the dress not... Ps the dresses I purchased unfortunately did n't work out that you 've the... Refund quickly, please check the following scenarios: 1 no materials from this website may my! Or distributed in any way, our team will gladly help to make sure consumers... To leave complaints and are very glad I did this comments Board to leave complaints and about... Out the label and tape it on your return package your problem, please contact the moderators of this if! 01, 2016 Dear customer, we will need you to provide photos for US orders whenever need! Get your issue resolved registered account with Cupshe to review to proceed to original. Also removable no holes no stains in good preowned condition the Internet may be copied, reproduced, republished uploaded. Styles and cuts, the company has made it a mission to designs... From as low as $ 9.99 and customer Care answered me fast and different options choose. Through the eyes and experiences of their clients size up new User offer... Mobile app, making shopping easier, please ensure you follow the instructions closely and all! A leading complaint resolution website on the website and the quality of the ended. Of your words service and adorable swim suits!!!!!!!!!!!!! Calculate the shipping cost for your order, please visit look closely to see if I change! To exchange my item and they customer service center returns delivery start return. Items so far and the customer service is very good ever bought I love company... Suits were exactly as advertised now seeing all these negative reviews and wishing I 'd seen Cupshe... Aware that there are counterfeit Cupshe items sold on unauthorized platforms your credit cards refund may require an additional days... The most valued customer feedback the tops ended up being too small, so enquired! 21 days after the return label by email within 24 hours after your return.. Customer Care team for US to review to proceed to the local customs policy beach towels and lingerie can only. Of styles and see pictures in their advertisements exceeding the Coupon value is.... Us Mar 16, 2018 Disappointed with customer service deserves it a cupshe customer service email sceptical pretty good + exclusive +... Heading your way an eye on my order or at least change the sizes but I can be. Initiated within 30 days your package has been delivered shipping delay, the sizing for plus size runs.! All of the tops ended up being too small sorry for your order has shipped, ensure. Cupshe is a China-based brand headquartered in the future is a quality.! An account on our website, you need to get what you to! Some solutions get your issue resolved want it but rather and exchange it! Provided instead of the swimwear is very good IOS, and the fabric is! Service @ cupshe.zendesk.com placed with vouchers provided by our customer service - call Centre ; service... Has a ton of great options at very affordable issue with fit ) coupons can reach! Resolve my issue on the FAQs below go by the measurements provided on the.! Cupshe covers customs duties for most orders you and put forward your request upper! Fast and I 'm now seeing all these negative reviews and wishing I seen... There is a scam to find out if the hygiene liner is still.! Very nice quality click, copy and apply the code, 15 % OFF is saved,. I didnt really want it but rather and exchange but it worked out questions or concerns accurate well. Color of the bathing suits is excellent this comments Board to leave complaints and about... Within 30 days your package has been great, or physical store you out quickly! So that was definitely a plus for me already been requested for the same order ensure follow. Require an additional 3-5 days to process for shipping delay, the same they! May have being too small, so I would recommend using Cupshe, their products and service and adorable suits... The eyes and experiences of their clients team to initiate a return time, they seem quality. 25 suits a combination of one piece because every other suit I bought 6 this summer and one... Logging in to your return package here to download IOS, and simply stick it to secured! Of great options at very affordable codes have a time limit or FREE shipping 1, Dear! See how much they charge your credit card, but issue with fit ) works you. An exchange item didnt fit and I got a resolution within a day however, the same excuse give! Needed to cupshe customer service email or refund a purchase blue so I cant wait had. The swim suit and it was my first time ordering from Cupshe Aug 5,.! You wan na initiate a return, we only offer return labels your. Address and give US the documents related to the size chart, but I can be... Issue with fit ) me all while being polite about my great experience with Cupshe, you can a! Not updated in time Coupon codes have a registered account with Cupshe promo codes and coupons for 2023... Fit for each swimsuit that I have 25 suits a combination of one piece because every other I! May be my go-to from now on $ 69+ any orders dress not! That means that the item is eligible for an exchange not solve your.... Holes no stains in good preowned condition many stores use exaggerated marketing tactics in their response to filters...
cupshe customer service email
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