viking ocean cruise complaints

Full payment is typically required within several weeks of booking. In the World Cafe, signs did not always match the food. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Viking River Cruises has left an official reply on this complaint. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. I would designate this not as a serious problem, but rather not enough of a good thing! Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We loved the small ship with only 900 people. The Ship: Superb! Thank you. See you there! Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. This all takes time and resources, which for the past couple of years were limited. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! The cruise was cancelled due the pandemic ($11,367.50) Thanks; I went ahead with the AIG policy. Thanks for the recommendation! This will surely increase the credibility of your complaint. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Desired outcome: Login. Date of experience: February 18, 2023 longterm, 20 hours ago in Viking Ocean. The food, cabin staff, waiters, cooks, and facilities were first class. We choose this specifically to see the Northern Lightswhich we did! Thank you. Started June 21, 2021, By LauraS Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. It was not a river cruise so I cannot speak to that subject. We found her at the check in baggage area. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. I had paid in full, weeks before, so have been penalised through no fault of my own. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. They instead provided a $100 voucher for each of us. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Oh the problems of the first world. Nobody goes there anymore, its too crowded. . You will be able to leave a comment after signing in, By Started June 21, 2021, By Reviewed January 24, 2022 via mobile . Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. A place on the excursion I tried to book. And, while I didnt have any myself, everyone was ranting and raving about the steak. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Booking 6819824. It never felt crowded. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Cruise delayed because of COVID. Feb 27, 2023 10:52 pm EST. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Our only complaint was with the booking of excursions which were often changed without notification. Both cover the West coast of Australia, plus Perth to Sydney. Actually, the food was part of the adventure. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The elevators were bright orange which was, at first cute but were not very nautical or warm. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The ship was impeccably clean with a comforting decor. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Must be the only cruise line that does not. For the most part we were very pleased with our cruise. Very disappointed as it was a cruise plus a pre package that we were excited about. My Viking Journey. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The pools were well maintained and temps were comfortable. It seemed cold and far from nautical. Fabulous Cruising in the Caribbean with Viking! I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. The problem started as soon as we arrived at the airport in Istanbul. Viking cruises - its company's promises are NOT reliable - buyer's beware. Edcoulter. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. So we had to cancel that trip. I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. 1. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Helpful. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. And finally we wanted a smaller ship than we had been going on in the past. They have dropped that itinerary. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Same tour repeated each year, no deviations. Me neither. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. This will surely increase the credibility of your complaint. Menu. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. This also had the water turned off and was unable to flush. Also the prospect of seeing Devil's Island was intriguing. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. It was never clear why there was initial confusion about this. The policy can only be cancelled within 10 days of receipt. I have contacted Watcdog BBC who are interested. The cuisine on Viking Ocean Cruises is excellent. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Our room was immaculate and the attendants friendly and on top of their game. Explore the world in comfort with Viking. Obviously, we cannot go on the trip. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. The text appears: #1 on the oceans. Search. They are amazing. We then rebooked for Dec of 2022. I purchased two of each of the following through ACH: We found this itinerary that checked both boxes! Submit a complaint and get your issue resolved. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. 6-10 Cruises Age 50s. River and small ship ocean cruises. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. The even occurred in February of 2023. Sail Date: August 2022. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. I had a nice time and met some wonderful people on board. The ship was delayed for 2 days because of bad weather. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Booking Number 6307876 - 120 days to 90 days: refund of fare, less cancellation fee of 15%. About 20 poeple's bag on the flight didn't make it. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Well decorated in an understated manner. What does Viking do Nothing. We also purchased, This was by far one of the best cruises I have been on. Review for Viking Orion to Alaska. Though, it was easy to adjust the restaurants when we were on board. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. The very last thing your employee Share your photos and videos with others to prove the truth of your words. New Zealanders and Australians are cruise addicts, and would support cruises locally. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Bigger bathrooms. Submit a complaint and get your issue resolved. First was that we had been on Viking before and had had a very positive experience. You will be able to leave a comment after signing in, By Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. The ship was beautiful, clean and the staff tremendous. That trip was cancelled do to covid, and we were assured by Viking that everything . The complaint has been investigated and resolved to the customers satisfaction. The entire staff always treats you as family. Posted 6 hours ago. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Oceania and Azamara have more interesting itineraries for down under. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. If the. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Click here to get notifications about new complaints of Viking River Cruises. We hear of staffing issues on Octanis on the west coast. The complaint has been investigated and resolved to the customers satisfaction. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. We used Viking Air for our flights and had great flights from the US to Reykjavik. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Viking did a terrible job in accommodating us for the two day delay in London. Im not interested in North American cruises as I prefer land based trips in this area. Carol and her friend watched a movie one afternoon in the cinema. We did the Australia/New Zealand itinerary. While some new destinations would be nice, it is not a serious happening. The, We decided to do this cruise because of it's very different itinerary. My then developed a nearly fatal lung condition and could not travel. You might just see an expansion of destinations. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. I told a member of staff about this and was directed to use a toilet on the top deck. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Our cabin stewards were like angels, and all the staff made us feel welcome. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. LauraS The Jupiter was beautiful and spotlessly clean. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. 2-5 Cruises Age 70s. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. They can expand with new destinations. The couple shore excursions we went on were lame and horrible. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims.

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