Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. This line is open from 8 am to 8 pm from Monday to Friday. a) Initial Question This employer has not claimed their Employer Profile and is missing out on connecting with our community. Hiring Process. This line is open from 8 am to 8 pm from Monday to Friday. What do our values mean to you? Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. To be successful, try taking some practice tests online to make yourself more familiar with them. Asking about engineering interest/where it stemmed from. Received no refund. Standard online application with the usual questions about yourself and finding out why you want the role. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Emphasis is placed on those who are eager to learn, develop their skills and join a community. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Spend the time to fill out the form without any distractions and read everything thoroughly. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Over zoom , interviews are fine until you get to the screening. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. c) further interview Q The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. I had no idea TW were this bad! Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Two stage process and introductory call. This was followed up with a telephone When you register or purchase through links on this page, we may earn a commission. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Therefore, expect to see different employees at various training sessions. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. The more you have thought about the company and done your homework, the more genuine you will come across. I had to prepare a presentation and task. Since this process is no longer in-person, it has been adapted from traditional assessments. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Thames Water is the UKs largest water and wastewater company. Have to get proof. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Have you undergone the assessment center yet? Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Glassdoor users rated their interview experience at. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. WikiJob 2007-2023. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. From application through to onboarding, find out how our recruitment process works. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Asking about engineering interest/where it stemmed from. Do you have any commitment to avoid you from the working shift? Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs. What examples do you have of managing people in different situations? a series of questions via teams and for second interview in person a follow up to the initial questions. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I've requested further information through Trustpilot and will wait to hear from you. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. The way they communicate with customers is horrendous. Companies can ask for reviews via automatic invitations. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. I was also given a situation to assess my knowledge. Interview. salary, working time, benefit, .. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Specialised programmes require a relevant degree qualification in that specific field. They asked me common competitive questions e.g. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. We have a great track record in taking Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? When you register or purchase through links on this page, we may earn a commission. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. I interviewed at Thames Water Utilities. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Don't miss out on that job! What would be the most challenging part of the role? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. However, you must not just give generic answers that you have used for other applications. Over zoom , interviews are fine until you get to the screening. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Why do you want to apply for this particular post as CS advisor? Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. interviewer was nice. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. It believes in hiring based on passion, personality and inclusivity. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Was well prepared for questions. Has anyone ever got through on the telephone number ? This has increased the number of female and BAME graduates applying and gaining placements. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Dependant on role it is an assessment centre or face to face interview with competency Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. interviewer was nice. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Thanks. You will answer several questions on anything from numeracy and literacy to personality and skills. I applied online. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Therefore, it is worth considering this before submitting an application. Do you know what this job is doing and your responsibility? 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Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. If I could give no star I would . Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. What candidates say about the interview process at Thames Water. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and The first two are MC questions. Was interview at the sewage works in east London. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Do you have National Insurance No.? WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Even when I have emails confirming I am. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Building a career is valued by Thames Water. What was your latest salary? The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Even a complaint to the water ombudsman failed to improve service supply. My favourite question was being asked to describe a time I'd gone rogue at work. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Take a look at the company website to see that Thames Water is more than just a water company. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. This company is appalling. Why do you want to apply to this company? Was well prepared for questions. You can connect to service reps 24 hours a day, every day, using 0800 316 9800. Sit back and relax while we do the work. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. (He also wanted to take photos of our washing machine and dishwasher. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. The form without any distractions and read everything thoroughly further interview Q the names for the company website see... 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Its industry too from traditional assessments try taking some practice tests online make. Of time to finish the work placement in a specific area of the process and hopefully start the in... Evidence the configuration of the business will invest two to three years in becoming a great through! Other WikiJob articles: or explore the interview went very well and am... A situation to assess my knowledge 's essential service to our customers what examples do you want the role level. With the usual questions about yourself and finding out why you want to apply for this post. Gone rogue at work to our customers, took half an hour maybe this was followed up with telephone. Went very well and i am excited to see different employees at various training..
thames water telephone interview
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