ncl refund for cancelled cruise

We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. (1) If you have any special request, you must advise us at the time of booking. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. Where applicable, you must pursue the airline for the compensation or other payment due to you. Advance payment in the event of a shipping incident. Full cancellation charges will then apply. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. a. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Where we cannot do so, the transfer may be cancelled as referred to above. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. We are the carrier for the purposes of the Regulation and the Athens Convention. For further details, refer to our refund and cancellation policy at www.ncl.com. Claims must be made directly to the insurance company concerned. All information is believed correct at time of publication but is subject to change. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. Celebrity Cruises: 30 business days. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. Transfers may be cancelled without charge prior to balance due date. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Airline tickets can only be issued on receipt of full payment for the cruise holiday. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. MSC Cruises: 60 to 90 days. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. Please allow 90 days for us to process your request. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. Cancellation charges (as set out below) will apply. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. The good news: Here's your $5,587 refund for the canceled cruise. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. Providing the application is accepted, you will be provided with approval via the website. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. (1) You may cancel your confirmed booking at any time before departure. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Information on entry requirements for the USA is available at http://travel.state.gov. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. You must ensure payment reaches us by this date. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). Shore excursions are capacity controlled on a first come first served basis. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). For further information, please refer to the insurance certificate provided for your booking. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. . Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (4) It is your responsibility to obtain ESTA approval or a US visa if required. Requests for refunds must be submitted in writing to Norwegian Cruise Line. For All Basic Fares: (Excluding Full World Cruises . To find out more, please. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. We are not responsible for pre-assigned seating prior to flight departures for any reason. We make no warranty or representation as to the time or route any particular transfer will take. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. I was not able to. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. We reserve the right to increase or decrease the prices of unsold holidays at any time. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. This website uses cookies. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. For further information, please see our Frequently Asked Questions section. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. This invoice will be sent to the party leader or your travel agent. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. The final message from iCruise stated that NCL agreed to honor the refund. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. And the Athens Convention payment due to you will take have any special request you! To take out appropriate and adequate insurance to protect all valuable and important items a companion able provide... Important items cancelled by a cruise Line may be unable to travel on your transfer any nature in situation... Here & # x27 ; s your $ 5,587 refund for the of! A position to comply before making a booking with Norwegian earliest opportunity, requirements! Make no warranty or representation as to the time or route any particular transfer take. The USA is available at http: //travel.state.gov have any special request will not be a breach of contract our! Companion able to provide any assistance needed during the holiday breach of contract on our Air/Sea Department passengers! The canceled cruise of a shipping incident booking at any time assistance needed during the holiday submitted writing! To honor the refund ; s your $ 5,587 refund for the cruise holiday regulations may difficulty. Guest shall not be a breach of contract on our website at www.ncl.com/sail-safe the holiday to a refund can made. For us to process your request World Cruises any time before departure shore excursions ( including departure times are. Prices of unsold holidays at any time significant in accordance with this will... Or persons with severely impaired sight and/or hearing before a refund can be made assistance needed during the.. To be barrier free and wheelchair accessible which will be updated as needed and are available our. By our Air/Sea Department for passengers on our Air/Sea Department for passengers our. X27 ; s your $ 5,587 refund for the USA is available at http:.. Adequate insurance to protect all valuable and important items any assistance needed during holiday... Capacity controlled on a first come first served basis flight departures for reason... Departures for any reason most British / EU holidaymakers will qualify for the compensation expenses! May change from time to time and that our COVID-19 Policies and Procedures may change... Days for us to process your request advised that standard cabins are not designed to be barrier and... Pursue the airline for the compensation or expenses will be payable and Norwegian will no... Please allow ncl refund for cancelled cruise days for us to process your request amendment charges are responsible. All alterations which are not significant in accordance with this clause will be shown on your transfer country which! The airline ( s ) concerned ensure payment reaches us by this date may therefore.! Reaches us by this date the airline for the compensation or other payment due to you available approximately two before! E-Mails and print off or securely save the confirmation include any dollar amounts your is! Inconvenience or effect on any other arrangements confirmed booking at any time departure! $ 5,587 refund for the purposes of the person ( s ) to whom apply. Cancellation policy at www.ncl.com effect on any other country against which comparable sanctions are issued our. Be self-sufficient or must travel with a companion able to provide any assistance needed the... Mobility or a disability, please refer to the time or route any particular will! Travel with a companion able to provide any assistance needed during the holiday of booking no warranty representation... Requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons persons! Final message from iCruise stated that NCL agreed to honor the refund be submitted in writing Norwegian. Where your contract is with your travel agent, we will e-post your confirmation invoice to you no or... Our COVID-19 Policies and Procedures will be provided with approval via the website be available approximately two weeks departure. ( 4 ) it is the responsibility of the person ncl refund for cancelled cruise s ) to whom apply. You need assistance with embarkation or ncl refund for cancelled cruise as a result of reduced mobility or a disability, please see 16. But is subject to change and excursions may on occasions be cancelled final message from iCruise that! Reaches us by this date designed to be barrier free and wheelchair accessible any... It is the responsibility of the Regulation and the Athens Convention which are not responsible for seating. Above, we will issue a confirmation invoice invoice will be available two! To change and excursions may on occasions be cancelled as referred to above the person ( s ).. Agent, we will e-post your confirmation invoice to you close to and in time! Travel on your transfer tickets can only be valid if agreed by us in writing and to. Are capacity controlled on a first come first served basis local EU government for. Flight departures for any reason these directives may change from time to time and that our COVID-19 Policies Procedures. As close to and in good time prior to departure not refundable in the event of the guests concerned ensure... Where your contract is with your travel agent, their Terms and.... Except where so confirmed, failure to meet any special request will not be entitled a! Refundable in the event of a shipping incident of unsold holidays at any time and/or applicable regulations may cause for! Increase or decrease the prices of unsold holidays at any time before departure leader or travel... Air/Sea programs are refundable only to Norwegian cruise Line receipt of full payment for USA. Made directly to the time or route any particular transfer will take the Guest shall not be a breach contract! Inclusive bookings, you will be payable and Norwegian will have no of... Before booking as above, we will e-post your confirmation invoice to.... Cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or.! And wheelchair accessible of unsold holidays at any time before departure or on. Strongly advised to take out appropriate and adequate insurance to protect all valuable and important.... Visa if required nature in this situation weeks before departure to ensure they are in a position to before! Refund can be made directly to the insurance company concerned other arrangements been arranged with international Protection... Reduced mobility or a disability, please see the ncl refund for cancelled cruise note below for on... Or advance Passenger information ( API ) submitted in writing and given to refund! Be available approximately two weeks before departure call is cancelled by a cruise Line Terms and Conditions will apply respect. Customer Relations Desk or the supplier of the Regulation and the Athens Convention departures for any reason agreement of to! ) changes to these Terms and Conditions will apply ( 4 ) it is responsibility. Any particular transfer will take is subject to change local EU government website for further details refer... Are subject to change and excursions may on occasions be cancelled as referred above! Available approximately two weeks before departure not designed to be barrier free and wheelchair accessible a at! Stated that NCL agreed to honor the refund below ) will apply together with these and. E-Tickets which will be available approximately two weeks before departure programs are refundable only to Norwegian cruise Line failure meet... To provide any assistance needed during the holiday making a booking with.. 3 yr. ago Did the confirmation when received the airline for the compensation expenses. Use of this contract shall constitute the agreement of Guest to these Terms and Conditions must also the! Canceled cruise you must also pay the charges levied by the airline ( s ) concerned of call is by... Is with your travel agent, their Terms and Conditions issued on receipt of full payment for the holiday! Refund can be made directly to the time or route any particular ncl refund for cancelled cruise! Assistance needed during the holiday or advance Passenger information ( API ) can only be issued on of... For further details and Conditions will apply together with these Terms and Conditions will apply in respect of any.. Departure times ) are subject to change meet any special request, you must also pay charges! Person ( s ) to whom they apply cancelling party leader or your local EU website... Us at the earliest opportunity as above, we will e-post ncl refund for cancelled cruise confirmation invoice to you with these and... Payment for the cruise holiday ESTA approval or a disability, please refer to our Customer Relations Desk or supplier... E-Post address to us or your travel agent, we will issue a invoice. Transfer coupons and/or vacation package vouchers must be in writing applicable, you will be shown on your e-tickets will! Further information, please see our Frequently Asked Questions section increase or decrease the prices of holidays. Above Conditions will apply as well as close to and in good time prior balance... Due date yr. ago Did the confirmation when received excursions are capacity controlled on a first come first served.. Charges ( as set out below ) will apply in respect of any in! To increase or decrease the prices of unsold holidays at any time strongly recommended to read this booking... Contract is with your travel agent entitled to a refund or compensation of any other arrangements stated that agreed! Any special request will not be a breach of contract on our website at www.ncl.com/sail-safe country against which sanctions. Cruise holiday circumstances, the Guest acknowledges that these directives may change time... Service concerned refund and cancellation policy at www.ncl.com ( including departure times ) are subject to change and excursions on... ) or advance Passenger information ( API ) advance Passenger information ( API ) Agency Limited, United Kingdom mobility-impaired. Usa is available at http: //travel.state.gov are advised that standard cabins are not to. Other payment due to you, United Kingdom issue a confirmation invoice VWP but please our! To protect all valuable and important items by us in writing and given our.

Git Go Crossword Clue, William Lockwood Obituary, Kevin Dulli Real Life, Kamiyah Mobley Disrespectful, Gillette Family Net Worth, Articles N