Guests are required to show a photo ID and credit card upon check-in. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Our family of 2 adults and 2 kids stayed for 1 night in August. If you continue to use this site, we will assume that you are happy with it. Then at your request the Department of Health was engaged and reviewed all evidence and concluded that you did not receive bed bug at this hotel. . I was heard by gge manager when i had issues with noise in the room above and they dealt with the issue. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. Guests can also relax in a sauna. I would have given three stars but went up to four because of good service. We felt the attitude of hotel staff was that they didn't really care if we stayed there or not. Thank you for taking the time out to leave a review, we appreciate your feedback. . All cribs and extra beds are subject to availability. I don't how many others have been effected, Ask Nick R about Toronto Don Valley Hotel & Suites, Long time returning customers disappointed, Ask Evertman about Toronto Don Valley Hotel & Suites, Ask j t about Toronto Don Valley Hotel & Suites, Ask beaddemon about Toronto Don Valley Hotel & Suites, Ask Audrina T about Toronto Don Valley Hotel & Suites, Ask MeDHDD8DD5 about Toronto Don Valley Hotel & Suites, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 7 websites. Please dont include personal, political, ethical, or religious commentary. After this nightmare we learned upon researching that Bed bugs can live anywhere in a hotel room. Hello Michelle,Thank you so much for taking the time out to leave a review. Pool was great too. Upon arrival the front desk staff was great and everything seemed in order. The smell of weed was everywhere I turned. Additionally, many of our guest rooms feature a wall of windows opening onto private balconies that allow you to enjoy the outdoor green spaces in solitude. About 2 hrs later they called back and I booked our stay. Select Comfort beds feature premium bedding. We bought the Jaunt Zoo package and were so excited to be able to take the kids to the zoo, however, our family trip quickly turned into a nightmare. 1.860 comentarios. I don't how many others have been effected, Ask Nick R about Toronto Don Valley Hotel & Suites, Long time returning customers disappointed, Ask Evertman about Toronto Don Valley Hotel & Suites, Ask j t about Toronto Don Valley Hotel & Suites, Ask beaddemon about Toronto Don Valley Hotel & Suites, Ask Audrina T about Toronto Don Valley Hotel & Suites, Ask MeDHDD8DD5 about Toronto Don Valley Hotel & Suites, We compared the lowest prices from 17 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 19 websites, DoubleTree by Hilton Hotel Toronto Downtown, We compared the lowest prices from 18 websites, We compared the lowest prices from 22 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 21 websites, InterContinental Toronto Centre, an IHG Hotel. We complained the front desk manager and pictures were taken.. She had redness in her neck and all her back with great discomfort. This will be collected by credit card. 288 feet Our team tried our best to help you through your claim, and also invested many hours of research in ensuring you and your family had all the support you needed. 5 - 16 years. All the best! Each room comes with a coffee maker, iron, ironing board and cable TV. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Nick, I trust we will have the opportunity to be of service to you and your family in the future. Air conditioning Toronto Don Valley Hotel and Suites offers 354 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and designer toiletries. I am happy to hear you were able to take advantage of a Groupon promotion that ran in December of 2014 as it was a heavily discounted promotion that included breakfast and parking. It's a bit dated but has the essentials. more. These are some hotels with a large number of reviews in Toronto, ON, Canada: Homewood Suites by Hilton Ajax, Ontario, Canada. Dear Valued Guest, Thank you for taking the time to share your recent experience, although I am saddened to hear you were not completely satisfied. Discover, They're also applicable regardless of the comment's tone. Big comfortable hotel, slightly outdated but the friendly staff makes up for it. Taxes and fees that are shown are estimates only. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The drive into the City took anywhere from 20-50 minutes. Attached bathroom To see correct prices and occupancy info, add the number and ages of children in your group to your search. broken bed, the legs dont touch the floor so when you lay down, the bed wobble dry gum on night table, balcony door is jammed closed and the front Manager Marc is . You should be reimbursed on check-out. Toronto Don Valley Hotel & Suites, Toronto: See 1,135 traveller reviews, 626 user photos and best deals for Toronto Don Valley Hotel & Suites, ranked #86 of 140 Toronto hotels, rated 3.5 of 5 at Tripadvisor. Most open out onto to a balcony, while others overlook the ravine. I am saddened to report that our stay at this hotel was terrible. We have stayed at this hotel over the Christmas holidays every year for the last 7 years, primarily because it is affordably priced and located close to family. Bottom line: Comfy, clean room, if you have a issue they will likely fix it. As far as in room amenities go, everything was pretty out of date, but everything did function and was clean. 175 Wynford Drive, North York, M3C 1J3 Toronto, Canad - Buena ubicacin - Ver mapa. Dear Guest, Thank you for taking the rime to share your recent experience, but I believe you may have been here during our renovation program in June 2015, where there were several projects on the go including the replacement of lighting fixtures and guest room refurbishments. Nor have I been given report to show how often they maintain these rooms or call in specialist to check the room for bugs I was offered 1 days free stay in lieu of 4 days of suffering in sleep ness nights discomfort and vacation ruined. Select Comfort beds feature premium bedding. The location is perfect. Hello Michelle,Thank you so much for taking the time out to leave a review. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We are very happy that we were able to accommodate your brother at our hotel. My "superior"room looked like any other 3* hotel. The hotel has a rigorous program in place with the top pest control company in North America (Rentokil) and also has a preventative maintenance program in place to ensure there is never an issue. Read more about possible travel restrictions before you go. There was free Wi-Fi. There is a bistro/bar/restaurant in the lobby although we didnt actually eat there we stopped in to look at the menu, its a very modern looking set up. The gym was lacking. Microwave Third, I was told that I would have A charge of $13.50 added to my card for parking. Flat-screen TV Balcony more. A full hot breakfast is served each morning. Now &163;144 on Tripadvisor Homewood Suites by Hilton Nashville Vanderbilt, TN, Nashville. Located near Aga Khan Museum, the 3-star Toronto Don Valley Hotel And Suites has 24 hour front desk assistance, shuttle service and laundry service. Do you have any questions about your reservation? vendredi 12 juin 1981, Journaux, Ottawa :[Le droit],1913- . When booking 5 rooms or more, different policies and additional supplements may apply. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Upon arrival the front desk staff was great and everything seemed in order. The rooms were spacious, we had 7 rooms with king sized beds, all of the rooms had full sized couches and big windows. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This location was convenient for my family to pick my brother up and return hi. We use cookies to ensure that we give you the best experience on our website. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. The accommodation features la carte restaurant and bistro bar on site and offers to take advantage of a fitness center. It is $11.95 for overnight guest and is considerable less than the $25-$40 guest pay at downtown properties. Please see our partners for more details. more. Toronto Transit. Toronto Don Valley Hotel & Suites. The smell of weed was everywhere I turned. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. It is just a short drive or cab away. The food smelled delicious, we just chose to go somewhere alittle more kid friendly as we were with our 2 year old. My boyfriend was not impressed and the hotel moved us, to a renovated room which was more modern had a small bar area, smaller bathroom. Misleading. Most of the staff was kind and friendly. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. Food in the restaurant was good. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. Kevin P, General Manager at Toronto Don Valley Hotel & Suites, responded to this review. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. This is the version of our website addressed to speakers of English in the United States. Please note that all Special Requests are subject to availability and additional charges may apply. Near the indoor pool is a hottub and work out area with full change rooms. While . Following both your claims in 2013 and 2015 where you immediately asked for money we had Rentokil complete tear your rooms apart and send a report on their findings. These spacious accommodations in Toronto feature two double beds or one king bed and stunning green space vistas. M3C 1J3 Canada It's a bit dated but has the essentials. The dcor was quite sparse and dated with little furniture. 50 Estate Drive, Toronto, Ontario M1H 2Z1, Canada. C$ 205 total Expedia. With cleanliness and value being our top priority, we . They immediately assigned us a new room and assisted us in the move to the new room.The rooms were spotless and up-to-date.The pools were heated and well maintained.I would recommend this hotel to anyone travelling to Toronto. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 11/12/2021. Dear Valued Guest, We are so happy to see that you have enjoyed your stay at The Toronto Don Valley Hotel and Suites. But not this year.In past years, we have usually been able to take advantage of a Groupon discount and typically paid between CDN$75 to CDN$95 (before taxes) for either two double beds or a king bed in a newly renovated room.This year, there was a Groupon offered for US$71, but with the exchange rate it was very close to the regular rate in Canadian dollars and only available for the older part of the hotel. If you're traveling for work, we'll sort the most popular Guests arriving at the hotel are welcomed into bright, elegant, natural light-filled space overlooking the lush surroundings. I mentioned this to the manager and he said and I quote "Well you must be allergic to something, hotels don't have bed bugs but people do" I have been visiting from Alberta and have been in Ontario for 5 days and stayed at 2 other hotels while down. What are some hotels with a large number of reviews in Toronto, ON, Canada? We recently stayed at the Hotel and this time for 3 days my wife was bitten by Bed bugs. As for the reports it was your request that these be sent to the Department of Health and that you would deal with them directly and this was carried out. The staffs was friendly too. These are some highly rated hotels in Toronto, ON, Canada: Homewood Suites by Hilton Ajax, Ontario, Canada (4.5/5), Hampton Inn & Suites by Hilton Bolton (4/5). We were happy to book this room for my brother as we had limited time to arrange his travel plans. I don't how many others have been effectedMore, Dear Nick, I am sorry to hear that we have not yet appeased your claim, but I do feel as a company we have gone above and beyond. In future, kindly reach out and we would be happy to assist. DoubleTree by Hilton Hotel Toronto Downtown. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Staff was very helpful and friendly. You get", All "Bed Bugs Hotels" results in Toronto, Ontario. Located in Toronto (North York), Toronto Don Valley Hotel and Suites is within a 5-minute drive of Aga Khan Museum and Ontario Science Centre. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. UnionPay credit card, I can only imagine how nice the renovated rooms are. Review tags are currently only available for English language reviews. B & B y posadas de Toronto ; Don Valley Village Bed & Breakfasts; Ver mapa. In addition I wanted to let you know that the hotel has two different types of deluxe upgraded rooms that are identical with the exception of the furniture which is different. Staff at the 24-hour reception area can arrange a taxi upon request. Find popular and cheap hotels near Wenpan Valley in Jiaozuo with real guest reviews and ratings. Theres a nice bar, that also doubled as a breakfast buffet in the morning. Children 18 and above are considered adults at this property. The front desk clerk informed me that they did not give out bottled water and directed me to a vendor machine, which the cost of the water was $2.50 American dollarsand oh yeah the machine didn't work. We are very happy that we were able to accommodate your brother at our hotel. Dear Valued Guest, Thank you for taking the time to share your recent experience, although I am saddened to hear you were not completely satisfied. Coffee machine The nightmare occurred the next morning when my children woke up with several blood drops on their sheets and I discovered two bed bugs in their bed. We always stay in the newer "renovated" rooms rather than in the older part of the hotel and have been very satisfied with our experience. An urban retreat and the gateway to Toronto, the Toronto Don Valley Hotel & Suites provides affordable accommodations in the eclectic North York district. Tripadvisor performs checks on reviews. We did have a Bed & Breakfast package available on the companies website, so please keep an eye out for this in the future. We complained the front desk manager and pictures . Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. This is the version of our website addressed to speakers of English in the United States. The unique venue is situated in North York district, in the center of Toronto and 20 minutes' walk from the friendly museum "Ontario Science Centre". Overall great hotel, if I couldn't get a hotel in the city we would definitely stay here again. With that being said there is nothing wrong with the regular non-renovated rooms. Didn't use the pool. If you want to request something specific, you can do that after you select your rate. Once seated, the service was decent though. Respect the privacy of others. Clean, spacious room, friendly staff, good value. I am sorry you found the price of parking to be an inconvenience, but this is simply a reality in Toronto and it has been in place at this hotel since 2004. View The front desk clerk informed me that they did not give out bottled water and directed me to a vendor machine, which the cost of the water was $2.50 American dollarsand oh yeah the machine didn't work. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I did see the older rooms which are outdated but not too bad, I just wouldn't stay in them. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is the version of our website addressed to speakers of English in Canada. Magnificent view, a nice balcony, good bed, too. I work in the service industry and know the importance of just being pleasant and smiling all the time. 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