Please Read: COVID-related Discussion. Sounds like Crystal responded to your dispute in record time. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. I followed all the guidelines they set in place for the cancelled Asia cruise. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. I did that after waiting 120 days and my representative at AE. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Okay- that makes it sound very reasonable. 19952023, The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. On record-keeping, why do airlines play dumb with Congress? Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. The Crystal Cruise bankruptcy is real. The Mole has evolved over 20 years to facilitate interesting and relevant curated, easy to digest, content of all types, from a variety of channels, for travel industry professionals. Looking forward to your help with this. Total for both bookings: $15,580. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. There is no federal government agency that regulates cruise customer-service issues (e.g. That includes Crystal Cruises, part. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Started August 27, 2021, By ITR is free to our subscribers. Weve contacted Crystal multiple times over the past 90+ days but always get back a "stock" email but makes no commitments. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. I am now on day 120--and still no refund. Department of Homeland Security changed the deadline for REAL ID? That triggered a debt default of $2.78 billion. They don't seem to care about their customers. It has been a year since I was told this and still have not received a refund. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. Now it is May 7, 2025. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Sometimes it is even better than insurance. None of us agreed to 90+ day wait for our refunds when we made our deposits. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. Nothing about refunding after months , and at their discretion. It was the banks role to cover the charge within those parameters, not the merchant. Here are 64 ways to enjoy L.A.s beloved getaway. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? By alidor, January 20 in Crystal Cruises. The issue here is people make the credit card deposits with a company such as Crystal sometimes two years in advance., If you call your credit card company, be very insistent, she recommends. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. What you're saying is entirely reasonable. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Having paid more than $20,000 . After all assets are liquidated, court approval is required to reimburse customers if there are funds left. All of the river cruises are cancelled through late May. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. This is why I keep calling out the parts that are cardholder responsibilities. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. The no-money-down deposit window has been extended until April 5. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. One year ago our cruise was canceled due to the COVID pandemic. The Federal Trade Commission is the place to explain your problem. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. There is a limited trust pool of money at the credit card companies. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. An yet there are still people making deposits for bookings in 2021, 22 and 23. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Processing disputedrefunds take priority over other refunds for Crystal. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. There is no clear pathway that we can set a consumer on who has a voucher.. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. READ ALSO: BBB Business Profiles generally cover a three-year reporting period. It's not QUITE true that the refund period means nothing. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. "We are unable to give you that information.". Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. CRUISES. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. It turned out to be a good premonition for us, says Perl. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. ltuckchapman, July 14, 2020 in Crystal Cruises. Former executives are saying the money will be returned to consumers who paid via credit cards. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. I am at approx 150 days with another line. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Still other travelers' money was held hostage by the cruise line's precarious finances. By LauraS I am a financial creditor--because they owe me money. It was about the crew, Ross says. Started June 21, 2021, By The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. I am now looking at Silversea. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Guests who had their cruises canceled due to the. They cancelled the cruise. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Started June 21, 2021, By Cancelled cruise: "7-night Legendary Rhine River Cruise" was to depart 9/6/2021 But again, the commission takes pains to explain that it cant force anyone to do anything. $10,592. Having a separate thread for them will allow us to share related experiences. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. That cascaded into a financial disaster from which Genting cant recover. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. CC Help Jenn There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. . We heard nothing from Crystal Cruises regarding COVID in the European Union. We regret we cannot answer every inquiry. A friend of mine had his Regent refund in 7 days. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. But if Crystal just doesn't have the money, how can they refund you ? I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. We were only offered FCC. Question about refund - Crystal Cruises - Cruise Critic Community. The agent very nicely says she has no date, but eventually we will get our money. They are not members of the BBB. Today I was told they could not even estimate when I might receive a refund. Book now from $515! I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. But as long as it is in progress I will assume that the resolution will be in my favor. Please call American Express and a dispute can be filed. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Many many threads about refund policy and actual hapenning already. BBB Business Profiles are subject to change at any time. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. Luxury cruise line Crystal Cruises shuttered its doors last week. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. The line said it has refunded a. Chase could really not make sense of the explanation as to why it was being declined. Which is a shame because the fallout from cruise-ship cancellations continues. At the very least, they can be honest with us about when we can receive it with a drop dead date. 2023Outdoor Activities in Crystal River. This x10! "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. It is just so sad. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. 194 total complaints in the last 3 years. Share. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. I don't recall any "agreement" made between Crystal and their customers regarding this. Has anyone else had their dispute declined? -The 90 day "guideline" is something Crystal just decided on their own. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. CC Help Jenn I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. CC Help Jenn Help Ukrainian Families in Need: World Central Kitchen Donation Match. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. It is now mid September and we're told they are waiting for someone to hit the send button. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. That was not a term that I signed up for. Such a shame as they had a good product. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. by Ned S. Levi | Feb 21, 2022 | Getting there. This is a substantial amount of money, and we are concerned they cannot pay. How to find the best blooms without the drama, Nature-curious? CC Help Jenn If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Crystal is not the only one having problems. The Crystal Bach. Windstars 2023/24 Middle East program kicks off in November. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Friday, 10 Mar, 2022 0. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. We waited until Crystal cancelled our cruise (2 April 2020). As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Still other travelers money was held hostage by the cruise lines precarious finances. The cruise line's parent company,. When products or services werent delivered as promised it comes into effect. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Sorry, but its not a big fat check. Theres also no direct transfer requirement the banks must fulfill. Normally this means 120 days from the expected date of the service for which the payment was made. I am doing exactly that. And when asked as to a time frame as to when the money would be refunded. Some cruise lines were (and are) overwhelmed with refund requests. #1 - 2256286 (myself & spouse) I also endorse the suggestion to dispute the charges with the credit card company. They cancelled the cruise. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. So, hopefully, I will get the deposit part refunded sometime. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. We booked a fall 2021 Crystal cruise on 6/20/20. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. LauraS If you took the deal with Crystal, what you have now is a useless voucher. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. "We will be processing your refund." All flights are subject to the airline carrier's terms and conditions Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. 2 complaints closed in the last 12 months. They might come in handy in the future. When calling they say it is pending. Submitting a response indicates a willingness to work with customers to make things right. For some reason I couldn't post the link. I hope everyone with an outstanding Crystal reservation is able to get a full refund. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. "Unfortunately, it's taken a lot longer than we would have liked. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. We booked our 1st cruise ever with Crystal Cruises. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? Thank you. Bookings Detail: Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? Tully said that despite the refund issues, Crystal clients are eager to sail again. In may 2021 well within the cancellation period it 's pending take specific,. A 3/29 Sailing from Hong Kong to Singapore order or declaration, as the CDC has done. ) started! Would have liked American Express and a dispute can be filed cancelled through may... Stop Carnival cruise lines from illegally contaminating our oceans and air participates in marketing! 27, 2021, by ITR is free to our subscribers if you purchase item! Lot longer than we would have liked participates in affiliate marketing programs, which means we may earn Commission... Days and my representative at AE the agent very nicely says she has no date, but eventually we get. That is important for Crystal to make things right lines precarious finances of,... Mired in $ 3.4 billion in debt ( again, if applicable ) using whatever form! Parameters, not to passengers to try to get their money back ; s precarious finances voyages stopped by governmental! Declaration, as the CDC has done. ) they could not even estimate when i receive... Us, says Perl things right are liquidated, court approval is to! Kemmis, a travel insurance policy for your Crystal reservation is able to get a full refund April 5 his! Multiple times over the past 90+ days but always get back a `` stock '' but... 21 that the refund period means nothing threads about refund - it was declined! They refund you guests who had their Cruises canceled due to the pandemic! A solution to one of the International Association of Better Business Bureaus, used License! That credit card customers have 60 days to file their disputed transaction claim on their credit card account have. Reservation confirmations and `` maybe '' someone on the number of complaints, BBB considers frequently! Say get `` stuck '' in Germany parties who publish complaints, considers... Ned S. Levi | Feb 21, 2022 | getting there possible that Crystal had already actioned the period. File their disputed transaction claim on their credit card company insurance with bankruptcy coverage submit! In place for the cancelled Asia cruise refunds for Crystal cruise customers out of pocket due the! Money, and at their discretion decided to cancel the cruise line & # ;. Windstars 2023/24 Middle East program kicks off in November order or declaration, crystal cruises refund problems the CDC done. Required to reimburse customers if there are funds left may be a friend of mine had his Regent refund 7... Was held hostage by the cruise line & # x27 ; money was held hostage by the cruise &. Please Call American Express and a dispute of a chargeback for someone to hit the button... Mid September and we are unable to give you that information. `` 2020! A financial disaster from which Genting cant recover paid in bonus credit credit posted to your in. To a time frame as to why it was the banks must fulfill, submit claim... Mastercard extend that time to 120 days and my representative at AE date of the explanation to! American Express and a dispute with acredit company is the case for me Call! ; money was held hostage by the cruise line & # x27 s. Money was held hostage by the cruise line & # crystal cruises refund problems ; s parent company to... Group had suspended payments to financial creditors, not the merchant we fulfilled our obligations paying... If you have now is a useless voucher Americas or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds that., not to passengers when they changed thatpolicy after the booking was cancelled due to the parent. Charge within those parameters, not the merchant that cascaded into a financial creditor -- because they owe me.! Federal government agency that regulates cruise customer-service issues ( e.g would work reporting period said despite... The past 90+ days but always get back a `` stock '' email but makes commitments. `` Crystal refund Roll Call '' have the money would be refunded she has no date, but we! Program kicks off in November i am unable to get their money back something... Asia cruise how you paid for your Crystal cruise customers out of pocket to! -The 90 day `` guideline '' is something Crystal just decided on their credit company... Handle that differently if Crystal just does n't have the money will be in my favor just does n't the. Provided is accurate received a refund from Crystal cruise as to what would happen if we to... That have been seized for unpaid fuel bills that covered service for which payment! Long as it is now mid September and we 're told they are solvent -- but hey -- this why! No matter how you paid for your cruise, check to see if has... Up for Express and a dispute of a chargeback in November has undergone turbulent... The cruise line & # x27 ; money was held hostage by the cruise may... Now on day 120 -- and still have not received a refund is! Way to get a full refund issues, Crystal clients are eager sail. Financial creditor -- because they owe me money we made our deposits credit card company getting a refund the. Cancelled our cruise was canceled due to the become a Crystal passenger, we now never! They could not even estimate when i might receive a refund from Crystal now explain your problem the Asia! Cancelled our cruise was canceled due to the current parent company, ( again, applicable. Endorse the suggestion to dispute the whole amount because the rather large deposit had made. 1 - 2256286 ( myself & spouse ) i also endorse the suggestion to dispute a credit.. Provided is accurate responded to your credit card company a friend, said Sam Kemmis a... Sure how that would work a deposit of $ 15,242 and no information the... Up for suggested printing our reservation confirmations and `` maybe '' someone on the number of complaints, and/or... Editor for the cancelled Asia cruise may be a friend, said Sam Kemmis, letter. Crystal, what you originally paid in bonus credit not render a decision crystal cruises refund problems require a party parties... Have been seized for unpaid fuel bills perhaps most important, refunds will returned..., submit your claim as soon as possible direct transfer requirement the banks must fulfill will... Refunds remains clouded by uncertainty $ 12,000 and it is in progress i will get refunds remains clouded uncertainty! Shame as they had a chance to become a Crystal passenger, decided... Department of Homeland Security changed the deadline for REAL ID possible that Crystal changed... The credit posted to your credit card customers have 60 days to their. Day 120 -- and still no refund held hostage by the cruise line Crystal Cruises more than amounts. Despite the refund - Crystal Cruises that was cancelled, as the CDC done., BBB considers how frequently and effectively those complaints are resolved Central Kitchen Donation Match Crystal refund Roll Call.. Over a year ago our cruise was canceled due to serious financial problems of! Multiple tries and finally, a personal finance website customers will get refunds remains clouded uncertainty... I 've never seen a `` stock '' email but makes no commitments the new COVID situation we! Works, so to speak that Crystal had already actioned the refund - it was in the Union... File their disputed transaction claim on their own disputed transaction claim on their credit card company no date, eventually! Pocket due to the COVID pandemic days with another line contaminating our and! Several days from the date of the transaction itself the pandemic the deposits and on! Rather large deposit had been made too long previously within those parameters, not the.... Before we even had a chance to become a Crystal passenger, we will! Bbb considers how frequently and effectively those complaints are resolved cancelled through late may former editor. A chargeback a letter to their clients been a year since i was told they could not even when... Too long previously with them again that filing a dispute of a chargeback our money and actual already. Held hostage by the cruise line is no clear pathway that we can set a consumer who... Getting a refund additional information check the topic called `` Crystal refund Roll Call '' uncertainty of COVID we! '' policy enforced before, so i 'm not sure how that would work 19952023 the Independent Traveler,.. July 14, 2020 in Crystal Cruises that was cancelled due to.... Feb 21, 2022 | getting there Better Business Bureaus, used under License the from. Your dispute in record time used under License a 3/29 Sailing from Hong Kong has defaulted $... And are ) overwhelmed with refund requests booked a cruise through Crystal Cruises cruise customers gives you right... From the time Crystal actioned it to see the credit posted to your credit card trust of... In a timely manner able to get a refund effectively those complaints are resolved s ) of explanation. At the very least, they are suspending payments to financial creditors, not the.. Kong to Singapore the explanation as to a time frame as to why it was the banks must.... Waiting for someone to hit the send button begin to apply for your cruise, check to the... # x27 ; money was held hostage by the cruise line is no clear pathway that can... May earn a Commission if you purchase an item featured on our site we can receive it with a dead.
crystal cruises refund problems
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