buyer says package not delivered mercari

But it appears as if everything is in order now. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. New comments cannot be posted and votes cannot be cast. Please check the tracking information to confirm if a delivery . I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Is this a scam? Look around the delivery location for your package. Had this happen a few weeks ago. Therefore, if your order is lost or damaged in transit, you should be protected. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The tracking number says delivered on my end. While I've searched the sub I was still curious. Verify the shipping address on your order confirmation. My buyer claims they didn't revive a package UPS says was delivered. Date: September 24, 2021 08:21AM New to mercari love the community already. I'm not sure what else I can do. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. That was 5 days ago, and after several more messages Mercari has yet to respond. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Definitely wont glad I never have in the past too. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Please ensure you are following current standards to ensure your package is eligible. . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. 'In honor of imnotlegolas for starting this subreddit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Annoyed. Five days after I reported not receiving the package, Mercari still has not responded. Michelle Wilson - November 8, 2021. Any ideas on how to handle this? The title says it all. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. As long as the tracking shows delivered to the same zip code, you are in the clear. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. As a buyer I would be fine with that. I would personally be a bit annoyed. I always do, "hi there, just saw your item was delivered, I hope you love it. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Click to reveal Update: the buyer informed me today that the package arrived. I checked the buyer ratings before shipping and they had good ratings - things looked good. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The end result is usually requesting for a refund or getting an exchange. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The seller had over 300 ratings so I believed that they were trustworthy. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Items that are not claimed within 10 days will be destroyed. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The action you just performed triggered the security solution. Ah, ok. I'm sorry this happened to you but thank you for giving me some useful information. This a-hole was trying to scam me. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Press question mark to learn the rest of the keyboard shortcuts. I lost my products and they deducted the sales from my account so I ended up with nothing. Wait 48 hours. Tracking shows delivered. As long as the tracking shows delivered to the same zip code, you are in the clear. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. This happens sometimes, it gets marked delivered a day or so before. Mercari does offer a $200 shipping protection with each order. My buyer claims they didn't revive a package UPS says was delivered. The buyer had one negative as a Seller. Package was delivered yesterday. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. and our ', Press J to jump to the feed. You can email the site owner to let them know you were blocked. I personally use eBay but my husband has been experimenting with Mercari. The tracking shows as delivered. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I despise Mercari and will never use them again! 178.62.122.70 The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I insured the package at full value. yes I definitely wont. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The third arrived a few days after the window closed). Hoping for a happy ending to this problem. Very likely to be actually delivered today and will update in tracking. . Looking for other sellers who have experienced similar situations. Shipping claims can take up to 2 weeks to resolve. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I feel somewhat relieved now that you've (unfortunately) been in the same boat. thanks ! And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Performance & security by Cloudflare. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I have this happen all the time. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This actually happened to me except I was the buyer. Payments are processed on the site, preventing fraud or scamming . This seems to be a scam, similar to what happens on ebay. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. For more information, please see our Create an account to follow your favorite communities and start taking part in conversations. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Thanks . Not happy. The sale was almost $200. Create an account to follow your favorite communities and start taking part in conversations. this is a question and various opinions are valid and necessary. I got a notification that says, "Your buyer has informed us that the item has not been delievered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. New to mercari love the community already. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do 2. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I have the tracking number though, and it says the package was delivered. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 5 Common Mercari Scams & How To Avoid Them. Are we going to loose out on a $100+ and have to refund this guy? I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Always do this as the seller. Never have I had a buyer complain, they respond with a thank you and a quick rating. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. It will take longer to get paid, but Mercari will eventually have to release your funds. On hold with USPS now to see what they have to say. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state.

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